Customer Support Agent
Evergreen Finance
full-time
Posted on:
Location Type: Remote
Location: Georgia
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Salary
💰 GEL 33,862 per year
Job Level
About the role
- Process inbound calls from customers from all tranches of Recoveries
- Process outbound calls to customers, contacting them for due and overdue accounts
- Record all customer contact notes accurately on the system
- Achieve affordable payment plans for customers
- Accountable for reducing default and delinquency for all assigned accounts
- Establish and maintain effective and cooperative working relationships with customers and colleagues
- Ensure all customer outcomes are within regulation
- Meet defined department Quality Assurance metrics (KPIs, SLAs)
- Work effectively as part of a team and individually
- Maintain and develop positive department performance and conduct standards
Requirements
- 1 year experience in a customer centric environment
- 1 year experience working in collections/recoveries
- Financial services industry experience
- Knowledge and experience in dealing with vulnerable customers
- Results-focused and customer satisfaction driven
- Excellent verbal, written and numerical communication skills
- Strong team player
- Attention to detail and accuracy
- Focus on quality customer service
- Probing and Listening skills
- Competent computer literate ability
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer contact recordingpayment plan negotiationcollectionsrecoveriesquality assurance metricsKPISLAnumerical communication
Soft Skills
customer satisfactionteam playerattention to detailaccuracyquality customer serviceprobing skillslistening skillsinterpersonal skills