Evergreen Finance

Customer Support

• Process inbound calls from customers from all tranches of Recoveries
• Process outbound calls to customers, contacting them for due and overdue accounts
• Record all customer contact notes accurately on the system
• Achieve affordable payment plans for customers
• Accountable for reducing default and delinquency for all assigned accounts
• Establish and maintain effective and cooperative working relationships with customers and colleagues
• Ensure all customer outcomes are within regulation
• Meet defined department Quality Assurance metrics (KPIs, SLAs)
• Work effectively as part of a team and individually
• Maintain and develop positive department performance and conduct standards

Customer Support Agent

Full-stack Engineer

• Build and maintain 15+ services and several React front-ends
• Ensure financial calls have under one-second latency and 99.9% uptime
• Comply with PCI-DSS, GDPR, and FCA requirements
• Improve code quality through reviews and knowledge sharing
• Assist in migrating from legacy systems to microservices
• Communicate technical concepts to non-technical stakeholders
• Integrate critical APIs without breaking changes

Customer Support Agent

Senior Full Stack Engineer