Evergen (Formerly RTI Surgical)

QA Engineer

• Hybrid contractor role supporting both the Eden Prairie, MN and Glasgow, UK sites.
• Act as quality lead for major design and manufacturing projects, ensuring robust risk management and compliance.
• Own and optimize quality system processes (e.g., CAPA, supplier quality, complaint handling, statistical techniques).
• Lead complex investigations and implement systemic corrective/preventive actions.
• Provide expertise in reliability engineering, process validation, and design for quality.
• Represent the company as a quality expert during FDA inspections, notified body audits, and supplier audits.
• Collaborate with executive leadership to align quality strategies with business objectives.
• Mentor and coach quality engineers across multiple sites or functions.

Staff Quality Engineer

• Act as quality lead for major design and manufacturing projects, ensuring robust risk management and compliance.
• Own and optimize quality system processes (e.g., CAPA, supplier quality, complaint handling, statistical techniques).
• Lead complex investigations and implement systemic corrective/preventive actions.
• Provide expertise in reliability engineering, process validation, and design for quality.
• Represent the company as a quality expert during FDA inspections, notified body audits, and supplier audits.
• Collaborate with executive leadership to align quality strategies with business objectives.
• Mentor and coach quality engineers across multiple sites or functions.

Customer Support

• Anticipate customer and administrative needs and provide issue resolution for internal and external customers and distributors.
• Process orders, product returns, product complaints, billing inquiries, invoices, and consignment requests; provide information about products and services with high attention to detail.
• Answer and assist customers in a call center environment with moderate call volume.
• Utilize knowledge of the company’s pricing structure, verification procedures, and contractual obligations to ensure accurate invoicing and revenue registration.
• Intake customer information and maintain account records to create a great customer experience.
• Ensure on-time customer delivery by understanding international shipment requirements and export regulations.
• Manage multiple shared inbox groups in close collaboration with a team; self-manage time and priorities.
• Understand state and federal regulatory guidelines related to handling and distribution of human tissue applicable to the commercial team.
• Perform other duties as assigned.

Staff Quality Engineer

Staff Quality Engineer

Customer Service Associate