Evergen (Formerly RTI Surgical)

Customer Support

• Anticipate customer and administrative needs and provide issue resolution for internal and external customers and distributors.
• Process orders, product returns, product complaints, billing inquiries, invoices, and consignment requests; provide information about products and services with high attention to detail.
• Answer and assist customers in a call center environment with moderate call volume.
• Utilize knowledge of the company’s pricing structure, verification procedures, and contractual obligations to ensure accurate invoicing and revenue registration.
• Intake customer information and maintain account records to create a great customer experience.
• Ensure on-time customer delivery by understanding international shipment requirements and export regulations.
• Manage multiple shared inbox groups in close collaboration with a team; self-manage time and priorities.
• Understand state and federal regulatory guidelines related to handling and distribution of human tissue applicable to the commercial team.
• Perform other duties as assigned.

Customer Service Associate