Evergen (Formerly RTI Surgical)

Analyst

• Lead targeting, tracking, and reporting of KPIs with exceptional organization and customer service.
• Drive monthly and long-range forecasting through detailed data analysis.
• Monitor inventory-on-hand and back-orders with high accuracy.
• Support field inquiries across the full company product portfolio.
• Analyze historical product distribution to identify surgical application trends.
• Handle ad hoc requests including contracting, pricing, approvals, reporting, and consignment/Temp POs.
• Develop methodologies for target accounts and surgeon conversions.
• Assist with pricing, consignment, and distribution agreements.
• Build analytics frameworks to guide territory growth using internal and external data.
• Create and manage reports using BI tools such as SAP Business Objects, Microsoft Power BI, and NetSuite.
• Support ERP migrations, including the transition from SAP to NetSuite, ensuring data integrity and process continuity.
• Perform other duties as assigned.

Commercial Analyst, Level 2

QA Engineer

• Act as quality lead for major design and manufacturing projects, ensuring robust risk management and compliance.
• Own and optimize quality system processes (e.g., CAPA, supplier quality, complaint handling, statistical techniques).
• Lead complex investigations and implement systemic corrective/preventive actions.
• Provide expertise in reliability engineering, process validation, and design for quality.
• Represent the company as a quality expert during FDA inspections, notified body audits, and supplier audits.
• Collaborate with executive leadership to align quality strategies with business objectives.
• Mentor and coach quality engineers across multiple sites or functions.

Staff Quality Engineer

• Hybrid contractor role supporting both the Eden Prairie, MN and Glasgow, UK sites.
• Act as quality lead for major design and manufacturing projects, ensuring robust risk management and compliance.
• Own and optimize quality system processes (e.g., CAPA, supplier quality, complaint handling, statistical techniques).
• Lead complex investigations and implement systemic corrective/preventive actions.
• Provide expertise in reliability engineering, process validation, and design for quality.
• Represent the company as a quality expert during FDA inspections, notified body audits, and supplier audits.
• Collaborate with executive leadership to align quality strategies with business objectives.
• Mentor and coach quality engineers across multiple sites or functions.

Customer Support

• Anticipate customer and administrative needs and provide issue resolution for internal and external customers and distributors.
• Process orders, product returns, product complaints, billing inquiries, invoices, and consignment requests; provide information about products and services with high attention to detail.
• Answer and assist customers in a call center environment with moderate call volume.
• Utilize knowledge of the company’s pricing structure, verification procedures, and contractual obligations to ensure accurate invoicing and revenue registration.
• Intake customer information and maintain account records to create a great customer experience.
• Ensure on-time customer delivery by understanding international shipment requirements and export regulations.
• Manage multiple shared inbox groups in close collaboration with a team; self-manage time and priorities.
• Understand state and federal regulatory guidelines related to handling and distribution of human tissue applicable to the commercial team.
• Perform other duties as assigned.

Commercial Analyst, Level 2

Staff Quality Engineer

Staff Quality Engineer

Customer Service Associate