Everfield

Customer Success Manager

Everfield

full-time

Posted on:

Location Type: Hybrid

Location: London • United Kingdom

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Salary

💰 £30,000 - £40,000 per year

About the role

  • Account management & relationship ownership — Build strong relationships with customers and act as their trusted advisor
  • Retention & growth — Own renewals, reduce churn, and identify upsell opportunities across your portfolio
  • Customer engagement & adoption — Drive product usage and ensure customers achieve maximum value from Motivity
  • Issue resolution & escalation — Manage customer concerns, coordinate internally, and ensure timely resolution
  • CRM excellence — Maintain accurate account data, track renewals and expansion pipeline, and ensure nothing is missed
  • Customer insight & opportunity identification — Monitor customer needs, identify risks and growth opportunities, and act proactively
  • Guide customers through initial setup, trial, and early adoption

Requirements

  • Professional-level English (written and spoken)
  • Proven experience in B2B SaaS customer success, account management, or similar role (3+ years)
  • Strong communication and relationship-building skills with the ability to influence stakeholders
  • Commercial mindset with experience in renewals, retention, or upsell
  • Excellent time management and ability to prioritise across multiple accounts
  • Proactive, self-motivated, and comfortable working with minimal supervision
  • CRM proficiency
  • Experience working with operational or field service teams is a strong plus
Benefits
  • Base salary of £30,000–£40,000 per annum + performance-based bonus tied to renewals and upsell metrics
  • Direct impact on customer growth and retention in a scaling SaaS business
  • Hybrid setup with flexible working hours
  • A small, experienced, and supportive team
  • A modern tool stack, including Intercom, Pipedrive, Slack, and Chargebee
  • Clear product value and established customer base to build on
  • Workations, team events, and a strong internal culture
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
B2B SaaSaccount managementcustomer successrenewalsretentionupselltime managementissue resolutioncustomer engagementcustomer insight
Soft Skills
communicationrelationship-buildinginfluenceproactiveself-motivatedorganizationalprioritizationcustomer advocacyproblem-solvingcollaboration