Everfield

Payment Operations Manager

Everfield

full-time

Posted on:

Location Type: Remote

Location: Anywhere in Europe

Visit company website

Explore more

✨ AI Apply
Apply

About the role

  • Own the operational delivery of our 7-phase payments funnel, ensuring new and existing Business Units progress from acquisition handover through to live, transacting merchants as quickly as possible.
  • Drive BU onboarding through a unified, repeatable process including defining and running a ‘Payments Bootcamp’ for new portfolio companies that covers commercial setup, Adyen boarding, integration expectations, support model, and BU reporting.
  • Track and report on funnel KPIs per phase and proactively flag blockers.
  • Coordinate with the Payments CTO, Head of Proposition, Pricing Lead, GTM Lead, and BI team to ensure each BU has the inputs and support needed at every funnel stage.
  • Serve as the primary operational contact with Adyen; managing boarding processes, account setup, escalations, terminal logistics, and day-to-day coordination.
  • Maintain a working knowledge of Adyen for Platforms capabilities and ensure BU-facing processes align with Adyen’s requirements and timelines.
  • Oversee terminal hardware logistics for POS-focused Business Units, including ordering, configuration, shipping, and inventory tracking.
  • Collaborate with multiple business units, including Finance, Product, and Technology to ensure operational efficiency — placing Everfield Payments into the wider scope of Everfield operations whilst continuously improving payments operations.
  • Evaluate and maintain operational performance through defined KPIs, including onboarding timeline targets, support ticket resolution times, merchant activation rates, and time-to-first-transaction. You can show how our operations are performing.
  • Define improvement plans and policies that progress and promote company vision and culture.
  • Scale processes as the portfolio grows, ensuring we remain compliant with regulatory and scheme standards.
  • Form a 3rd line of support towards Business Units and manage payments support channels (including Slack).
  • Manage real-time issues, follow up on downstream impacts of system outages, and resolve internal failures or issues raised by internal audit and/or compliance.
  • Own Operational Resilience, Disaster Recovery, and Business Continuity Planning together with the Payments CTO.
  • Maintain and improve our Notion structure and Notion documents including process playbooks, onboarding guides and relevant frameworks, and internal wikis. You are the owner of keeping our operational knowledge base current and useful.
  • Leverage AI tooling (including Claude/Cowork) to automate repetitive operational tasks, improve workflows, and increase team productivity.
  • Collaborate with management and colleagues to deliver business-expanding strategies and promote a culture of continuous improvement.
  • Work with Payments Control and Business Intelligence as a key consulting partner to ensure continuous improvement and visibility of payments growth and key metrics.
  • Collaborate with other functional Leads of the Everfield Operations team to ensure all Payments Business Unit related processes are integrated in the wider Everfield processes and rituals.

Requirements

  • Hands-on mentality and self-starting preference: you will be able to focus autonomously on the highest impact and value-added items.
  • Proven experience in operational roles within the payments industry, ideally within a PSP, payment facilitator, or platform payments environment.
  • Experience with Adyen (strongly preferred) or comparable payment processors in an operational capacity: boarding, escalation management, terminal logistics.
  • Strong communication, stakeholder management, and problem-solving abilities; comfortable working across cultures with BU teams in multiple European countries.
  • Tech-savvy: comfortable maintaining Notion workspaces, working with AI tools (e.g., Claude/Cowork), and using data to drive decisions. You need to be digitally fluent.
  • Pro-active attitude and drive to continuously improve operations and processes so that our Business Units and their customers experience forward momentum.
  • Experience implementing best practices to optimise efficiency and maintain a high standard of service in a decentralised operating model.
  • Language: fluent English required; Additional European languages are a plus.
Benefits
  • Equal opportunity employer
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
operational deliverypayments funnelKPI trackingboarding processesaccount setupterminal logisticsoperational performance evaluationdisaster recoverybusiness continuity planningprocess optimization
Soft Skills
communicationstakeholder managementproblem-solvingpro-active attitudeself-startingautonomous focuscontinuous improvementcollaborationcultural adaptabilityhands-on mentality