Director, Global Workforce Management Office
EverCommerce
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $160,000 - $180,000 per year
Job Level
About the role
- Lead the Global Workforce Management Office (GWMO) as a centralized, enterprise-wide function
- Own the GWMO governance framework, policies, and scalable operating model
- Execute the enterprise outsourcing and contingent labor strategy aligned to corporate objectives
- Oversee the full outsourced labor lifecycle, including workforce planning, vendor selection, contract negotiation, onboarding, transition, steady-state management, and optimization
- Serve as executive sponsor for key BPO and outsourcing partnerships, ensuring performance, accountability, and continuous improvement
- Partner with Business Unit and Functional leaders (Product Engineering, Customer Support, Finance & Accounting, and G&A teams) to design scalable, cost-effective workforce models
- Establish performance management standards, including SLA/KPI governance, reporting cadences, and executive-level business reviews
- Lead financial planning, budgeting, forecasting, and cost management for outsourced and contingent labor programs
- Drive enterprise change management and communication strategies to support adoption and successful program execution
- Identify opportunities for innovation, automation, analytics and process improvement within outsourced workforce models
Requirements
- 10+ years of progressive leadership experience in workforce strategy, outsourcing, operations, or related fields within a global, matrixed organization
- 7+ years leading large-scale outsourcing or workforce transformation initiatives from strategy through implementation and optimization
- Significant experience negotiating and managing enterprise-level vendor relationships
- Demonstrated success influencing senior executives and leading cross-functional initiatives across global teams
- Experience building new functions or operating models in high-growth or evolving environments
Benefits
- Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid
- Continued investment in your professional development
- Day 1 robust health and wellness benefits, including an annual wellness stipend
- 401k with up to a 4% match and immediate vesting
- Flexible and generous (FTO) time-off
- Employee Stock Purchase Program
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
workforce managementoutsourcing strategyvendor managementcontract negotiationfinancial planningbudgetingforecastingperformance managementSLA governanceKPI reporting
Soft Skills
leadershipinfluencingcross-functional collaborationcommunicationchange managementstrategic thinkinginnovationprocess improvementaccountabilitycontinuous improvement