EverCommerce

Customer Experience Intern

EverCommerce

internship

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $20 per hour

Job Level

Entry Level

About the role

  • Support CX Onboarding & Implementation, Customer Success, and Support teams through rotational exposure to core workflows and initiatives
  • Assist with documenting and improving CX processes, SOPs, playbooks, and enablement materials
  • Help organize, validate, and maintain CX knowledge bases and internal documentation
  • Support data collection, reporting, and insights related to customer experience metrics (e.g., CSAT, NPS, case trends, QA themes)
  • Collaborate with CX partners on projects related to process optimization, tooling improvements, AI/automation support, and customer journey enhancements
  • Participate in CX team meetings, training sessions, and cross-functional working groups
  • Conduct research, synthesize findings, and present recommendations for improving customer experience and internal efficiency
  • Assist with ad hoc CX initiatives and special projects as business needs evolve
  • Prepare and present a final internship project highlighting learnings, outcomes, and recommendations

Requirements

  • Rising juniors and seniors pursuing a bachelor’s degree from an accredited university.
  • Applicants to be currently authorized to work in the United States on a full-time basis from June to August 2026.
  • Must be willing to commit to a 10-week internship in the Summer of 2026 (June-August) on a full-time basis.
  • Positive attitude approaching any task no matter how big/small.
  • Effective communication skills, both written and verbal, with the ability to present complex information in a clear and concise manner.
  • Proactive, self-motivated, and able to work both independently and collaboratively in a fast-paced environment.
  • Willing to travel for Denver, Colorado for the intern kickoff week and possibly the Intern executive presentations.
Benefits
  • Health insurance
  • Professional development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
effective communicationproactiveself-motivatedindependent workcollaborative workpositive attitude