Lead large-scale technology transformation programs through all phases, from discovery and design to implementation and stabilization.
Drive portfolio lead-to-quote and quote-to-revenue programs across multiple business units, focusing on the implementation and/or consolidation of business processes and systems of actions for CPQ (configure, price, quote), billing, fulfillment/provisioning, and revenue recognition to improve internal execution and customer experience.
Design program plans that integrate cross-functional workstreams (people operations, marketing, customer experience, sales, product, engineering, billing operations, finance, accounting), focusing on collaboration, risk management, communication, and change control.
Set goals for programs in alignment with enterprise and/or business-unit strategies.
Build and maintain strong partnerships with workflow owners, product leads, engineering teams, systems integrators, business SMEs, and external stakeholders (e.g. consultants and other implementation partners) to ensure cohesive delivery across systems and processes.
Oversee the delivery of project and program outputs, ensuring successful outcomes in partnership with project managers.
Support and guide project managers, removing blockers, facilitating decision-making, and ensuring upstream/downstream impacts are understood and addressed.
Collaborate across teams to gather requirements and success criteria for program outcomes.
Identify risks, assist in developing mitigation strategies, and escalate risks and/or issues to senior leadership when needed.
Maintain program documentation, including RAID logs, communication plans, and governance materials.
Report progress, risks, and outcomes to executive leadership through structured updates, steering committee decks, and status reports.
Drive change control activities by evaluating impacts of scope, timeline, or architectural adjustments, and partner with stakeholders to ensure informed decision-making.
Manage contractor delivery and performance, ensuring deliverables meet quality expectations and timelines.

Requirements

Bachelor’s degree in Business Administration, Management, Project Management, or related field.
Certifications such as PMP, PMI-ACP, or Prosci are a plus.
6+ years of experience in project and program management, with demonstrated success leading complex, cross-functional SaaS or enterprise systems programs.
Experience in supporting change management initiatives, including stakeholder adoption, communication planning, and operational readiness.
Experience delivering quote-to-revenue or billing technology implementations (e.g., Zuora, Salesforce CPQ, NetSuite, Stripe), including integration design and business process reengineering, is a major plus.
Ability to manage and prioritize multiple complex projects and program workstreams simultaneously.
Strong understanding of change management and communication practices, especially in the context of enterprise systems and process transformation.
Excellent communication skills with both technical and non-technical stakeholders; ability to translate between business needs and system capabilities.
Strong problem-solving and risk management skills.
Proficiency in building presentations, writing decision documentation, and structuring executive-ready communications.

Benefits

Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid
Robust health and wellness benefits, including an annual wellness stipend
401k or RRSP with company match
Annual wellness stipend
Flexible and generous paid time off
Employee Stock Purchase Program

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills

project managementprogram managementchange managementbusiness process reengineeringquote-to-revenue implementationbilling technology implementationintegration designrisk managementstakeholder adoptioncommunication planning

Soft skills

collaborationproblem-solvingcommunicationdecision-makingorganizational skillsleadershiprelationship buildingprioritizationadaptabilitystrategic thinking

Certifications

PMPPMI-ACPProsci