Everbridge

Account Manager

Everbridge

full-time

Posted on:

Location Type: Remote

Location: United States

Visit company website

Explore more

✨ AI Apply
Apply

About the role

  • Cultivate and maintain ongoing customer relationships by assessing customer needs, understanding business requirements, and managing overall expectations.
  • Identify opportunities for expansion and collaborate with the sales team to close opportunities for additional products or services.
  • Effectively expand customer utilization of the products and services via professional services.
  • Maintain awareness of the customer environment and promote alternative products or services as solutions.
  • Proactively review customer usage and service case activity to identify and mitigate potential service escalations.
  • Act as an escalation point for the Technical Support team to assist in the resolution of customer-related issues.
  • Proactively schedule regular account reviews with customers.
  • Share best practices and help maximize the value of our products and services to the customer.
  • Become a recognized expert in the assigned vertical focused customer base.
  • Maintain subject matter expertise in Everbridge products.
  • Represent understanding of customers' businesses (strategy and operations).
  • Consistently and effectively use our CRM, Salesforce
  • Consistently meet or exceed renewal and growth sales objectives and monthly key performance indicators.

Requirements

  • BS or BA in a relevant field or equivalent work experience.
  • 3-5 years of dedicated, successful sales, account management, sales engineer, or relevant experience.
  • Verifiable history of meeting and exceeding sales quotas
  • Demonstrable skills in promoting and maintaining customer satisfaction.
  • Superior work ethic and the ability to work independently or as a team.
  • Strong presentation, organizational, and planning skills.
  • Excellent verbal and written communication skills.
  • Solid technical acumen.
  • Must be motivated & energetic self-starter.
  • Ability to work in a high-paced, results-oriented environment.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
salesaccount managementcustomer satisfactiontechnical acumensales quotaspresentation skillsorganizational skillsplanning skillscommunication skills
Soft Skills
work ethicindependenceteamworkmotivationenergyresults-orientedcustomer relationship management