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Supply Chain

• Evaluate, onboard, and manage a dedicated outbound logistics provider and stand up the platform for ongoing operations
• Establish a Central Dispatch account to begin posting outbound loads immediately if preferred provider onboarding requires extended lead time
• Negotiate carrier contracts and establish SLAs covering white-glove delivery standards, on-time performance, and real-time customer-facing load tracking
• Design the end-to-end outbound workflow including delivery request intake, vehicle readiness confirmation, and transport scheduling and execution
• Establish Operations as the primary posting function for outbound loads with a structured intake process for requests from Sales and Finance
• Build a cross-functional communication framework connecting Finance, Sales, Operations, and transport providers to eliminate handoff gaps
• Define clear vehicle readiness handoff criteria and notification protocols between Finance and Operations
• Partner with Sales and Finance to establish accurate, operationally grounded delivery timelines
• Develop and enforce transport SOPs, damage protocols, and vehicle handoff procedures
• Own the SLA framework for driver and carrier performance including target-setting, tracking, and accountability
• Implement real-time load tracking visible to internal stakeholders and customers
• Define and own logistics KPIs including on-time delivery rate, damage rate, and cost per move
• Serve as the primary logistics point of contact for Sales and Finance on all outbound delivery needs
• Translate sales volume forecasts into logistics capacity plans as the business scales
• Support ad hoc logistics projects and operational initiatives as the role and business evolve

Outbound Logistics Manager