Manager, Enterprise AI Adoption
EvenUp
full-time
Posted on:
Location Type: Remote
Location: California • United States
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Salary
💰 $150,000 - $200,000 per year
About the role
- Lead and develop the Enterprise AI Adoption Team
- Hire, mentor, and develop a team of AI Adoption Managers responsible for onboarding EvenUp’s enterprise customers.
- Coach team members on executive communication, change management, and driving adoption across complex organizations.
- Establish performance metrics focused on activation speed, product adoption, and early customer outcomes.
- Foster a culture of ownership, curiosity, and continuous improvement across the team.
- Build and scale enterprise adoption programs
- Design and refine scalable onboarding playbooks that ensure enterprise customers achieve value within their first 30 days.
- Define best practices for guiding firms through operational and workflow changes required to adopt EvenUp’s AI platform.
- Partner with Product and Data teams to define the key adoption metrics that signal long-term success.
- Continuously improve onboarding programs based on customer feedback, product usage data, and field insights.
- Drive strategic customer outcomes
- Partner with Sales during the late stages of enterprise deals to ensure smooth transitions into onboarding and activation.
- Support your team in managing high-stakes customer relationships, including executive stakeholders at major law firms.
- Ensure enterprise customers experience a seamless transition from sales to adoption to long-term customer success.
- Step in directly on critical or complex accounts to help unblock challenges and ensure successful adoption.
- Cross-functional leadership
- Serve as a key voice of the customer during the earliest stage of product usage.
- Partner closely with Sales, Sales Engineering, Customer Success, Product, Engineering, Legal/Medical Operations, and Technical Program Managers to improve the onboarding experience.
- Identify product gaps, friction points, and opportunities to improve the first-time user experience.
- Help influence product direction based on insights gathered from real customer adoption patterns.
Requirements
- 7+ years of experience in Customer Success, Implementation, Solutions Consulting, or similar customer-facing roles in high-growth SaaS
- 2+ years of people management experience leading high-performing teams
- Experience supporting enterprise customers and complex implementations
- Experience in LegalTech, AI products, or workflow software is a plus
- Proven ability to hire, develop, and lead high-performing teams
- Strong coaching skills and a passion for developing customer-facing talent
- Comfortable operating in fast-growing companies where processes are still evolving
- Strong executive presence with the ability to lead conversations with senior stakeholders
- Deep understanding of adoption metrics and data-driven decision making
- Strong program management and operational thinking
- Highly proactive with strong ownership and accountability
- Comfortable navigating ambiguity and solving complex problems
- Excited to travel up to 40–50% to support enterprise customers and team members in the field
Benefits
- Choice of medical, dental, and vision insurance plans for you and your family
- Additional insurance coverage options for life, accident, or critical illness
- Flexible paid time off, sick leave, short-term and long-term disability
- 10 US observed holidays, and Canadian statutory holidays by province
- A home office stipend
- 401(k) for US-based employees and RRSP for Canada-based employees
- Paid parental leave
- A local in-person meet-up program
- Hubs in San Francisco and Toronto
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
AI productsSaaSprogram managementdata-driven decision makingonboarding playbooksperformance metricschange managementcustomer adoption metricsworkflow softwareenterprise implementations
Soft Skills
coachingleadershipcommunicationownershipaccountabilityproblem-solvingstrategic thinkingcuriositycontinuous improvementexecutive presence