Develop and manage a comprehensive project plan for each customer enterprise platform delivery, ensuring alignment with customer needs and company goals.
Oversee workstreams including data migration, system configuration, user onboarding, change management, and go-live support.
Coordinate with Product, Engineering, and customer project teams to deliver on time and within scope.
Provide project health, status and risk management oversight, keeping various internal and external customer sponsors engaged.
Design and implement customer adoption strategies using change management fundamentals to ensure high user engagement and platform success.
Develop and execute tailored adoption and programs, including stakeholder communication plans, training initiatives, and feedback loops to address resistance and build buy-in.
Drive user adoption through proactive change management, hands-on support.
Lead the retirement of legacy systems by managing the migration of critical data to the new platform using industry-standard tools (e.g., Universal Migrator).
Collaborate with customers to map legacy data schemas to the target system, ensuring accurate transformation and compliance with enterprise security standards.
Oversee migration of diverse data sets, including historical records, active workflows, user data, and operational metadata.
Validate data integrity and resolve issues to ensure a seamless transition.
Configure platform settings, including user permissions, workflow rules, and reporting tools, to meet customer requirements.
Ensure secure and scalable access controls, including API integrations, in collaboration with Engineering teams.
Lead User Acceptance Testing (UAT) to validate platform functionality and usability.
Deliver onboarding programs, including:
- End-user training for operational staff.
- Executive training for leadership teams.
Leverage change management principles to ensure training programs drive adoption and minimize disruption.
Develop and deliver robust training collateral (live, virtual, leave behinds, demand based online collateral)
Provide break-fix triage during platform deployment to address critical issues.
Monitor system performance and uptime to ensure reliability for customers.
Conduct regular status meetings with customers to gather feedback and ensure satisfaction.
Act as the primary point of contact for customer project teams, facilitating requirements gathering and adoption feedback.
Travel to customer sites (up to 30% travel) to support onboarding, training, and go-live activities.
Build strong relationships with enterprise stakeholders to ensure alignment and success.

Requirements

Bachelor’s degree, Business, Computer Science, or a related field. PMP, Agile, or similar change management certification preferred.
4-7 years of program or project management experience in enterprise software delivery or SaaS environments, with a track record of leading enterprise scale initiatives.
Proven expertise in retiring legacy systems and migrating data to modern platforms, preferably using tools like Universal Migrator, SQL, automation
Extensive experience in change management, including designing and executing customer adoption strategies using frameworks like ADKAR or Kotter.
Experience managing complex, cross-functional programs with enterprise customers in regulated industries.
Expertise in project management tools (e.g., Jira, Asana, MS Project).
Organizational Change Management experience. Knowledge of ADKAR, Kotters a plus!
Strong understanding of data schema mapping, transformation, and enterprise compliance requirements. data migration tools (e.g., Universal Migrator, SQL, Python, etc.).
Advanced skills in change management, including stakeholder relationships, communication planning, and adoption measurement.
Excellent communication and stakeholder management skills, bridging technical and business teams.
Ability to design and deliver training programs and collateral for diverse user groups.
Proficiency in configuring workflows, permissions, and reports in enterprise platforms.

Benefits

Choice of medical, dental, and vision insurance plans for you and your family
Additional insurance coverage options for life, accident, or critical illness
Flexible paid time off, sick leave, short-term and long-term disability
10 US observed holidays, and Canadian statutory holidays by province
A home office stipend
401(k) for US-based employees and RRSP for Canada-based employees
Paid parental leave
A local in-person meet-up program
Hubs in San Francisco and Toronto

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills

data migrationsystem configurationuser onboardingchange managementdata schema mappingdata transformationproject managementtraining program designAPI integrationsuser acceptance testing

Soft skills

stakeholder managementcommunication planningrelationship buildingorganizational change managementproblem-solvingadaptabilityleadershipcollaborationcustomer engagementfeedback gathering

Certifications

Bachelor's degreePMPAgilechange management certification