Develop and manage a comprehensive project plan for each customer enterprise platform delivery, ensuring alignment with customer needs and company goals.
Oversee workstreams including data migration, system configuration, user onboarding, change management, and go-live support.
Coordinate with Product, Engineering, and customer project teams to deliver on time and within scope.
Design and implement customer adoption strategies using change management fundamentals to ensure high user engagement and platform success.
Lead the retirement of legacy systems by managing the migration of critical data to the new platform using industry-standard tools (e.g., Universal Migrator).
Configure platform settings, including user permissions, workflow rules, and reporting tools, to meet customer requirements.
Provide break-fix triage during platform deployment to address critical issues.
Act as the primary point of contact for customer project teams, facilitating requirements gathering and adoption feedback.

Requirements

7-10 years of program or project management experience in enterprise software delivery or SaaS environments, with a track record of leading enterprise scale initiatives.
Proven expertise in retiring legacy systems and migrating data to modern platforms, preferably using tools like Universal Migrator, SQL, automation
Extensive experience in change management, including designing and executing customer adoption strategies using frameworks like ADKAR or Kotter.
Experience managing complex, cross-functional programs with enterprise customers in regulated industries.
Bachelor’s degree, Business, Computer Science, or a related field. PMP, Agile, or similar change management certification preferred.

Benefits

Choice of medical, dental, and vision insurance plans for you and your family
Additional insurance coverage options for life, accident, or critical illness
Flexible paid time off, sick leave, short-term and long-term disability
10 US observed holidays, and Canadian statutory holidays by province
A home office stipend
401(k) for US-based employees and RRSP for Canada-based employees
Paid parental leave
A local in-person meet-up program
Hubs in San Francisco and Toronto

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills

project managementdata migrationsystem configurationuser onboardingchange managementplatform configurationSQLautomationcustomer adoption strategieslegacy systems retirement

Soft skills

leadershipcommunicationcoordinationproblem-solvingrequirements gatheringuser engagementfeedback facilitationorganizational skillstime managementcross-functional collaboration

Certifications

PMPAgilechange management certification