Manager, Enterprise Platform Delivery
EvenUp
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $140,000 - $180,000 per year
About the role
- Lead, coach, and scale a team of TPMs delivering enterprise onboarding and implementation programs
- Establish clear expectations around delivery rigor, customer communication, risk management, and adoption outcomes
- Support hiring, onboarding, and ramp of new TPMs as the team grows
- Provide ongoing performance feedback, career development, and mentorship
- Act as an escalation point for complex customer challenges and delivery risks
- Own delivery excellence across a portfolio of enterprise implementations
- Ensure consistent execution of program plans spanning: Data migration & legacy system retirement, platform configuration & integrations, user onboarding & training, and change management & go-live readiness
- Drive standardization of implementation methodologies, templates, and best practices
- Monitor program health, risks, dependencies, and timelines across customers
- Ensure adoption strategies are embedded into every enterprise implementation
- Guide TPMs in applying structured change management frameworks (e.g., ADKAR, Kotter)
- Partner with CS leadership to ensure smooth transition from implementation to steady-state success
- Define and track adoption and readiness metrics post-launch
- Partner closely with Product and Engineering to align roadmap, implementation feasibility, and customer commitments
- Collaborate with Sales and Solutions teams during pre-sales and handoff for enterprise customers
- Communicate program health, risks, and outcomes to internal executive stakeholders
- Build trusted relationships with senior customer stakeholders and executive sponsors
- Improve tooling, workflows, and reporting for enterprise delivery at scale
- Balance customer-specific customization with repeatable, scalable processes
- Ensure compliance with enterprise security, data integrity, and operational standards
Requirements
- 8–12+ years of experience in enterprise software delivery, implementation, or program management
- 3+ years of people management experience leading program managers, TPMs, or implementation teams
- Proven success delivering complex, multi-workstream enterprise implementations
- Strong background in data migration, platform configuration, and system integrations
- Hands-on experience driving customer adoption and organizational change
- Deep program management expertise (Jira, Asana, MS Project, etc.)
- Strong understanding of enterprise change management frameworks
- Experience working closely with Product and Engineering teams
- Excellent executive communication and stakeholder management skills
- Ability to operate in fast-paced, ambiguous, high-growth environments
- Customer-obsessed leader with high delivery standards
- Calm, structured, and decisive under pressure
- Comfortable balancing strategic planning with hands-on problem solving
- Passionate about building teams, processes, and scalable systems
Benefits
- Choice of medical, dental, and vision insurance plans for you and your family
- Additional insurance coverage options for life, accident, or critical illness
- Flexible paid time off, sick leave, short-term and long-term disability
- 10 US observed holidays, and Canadian statutory holidays by province
- A home office stipend
- 401(k) for US-based employees and RRSP for Canada-based employees
- Paid parental leave
- A local in-person meet-up program
- Hubs in San Francisco and Toronto
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
enterprise software deliveryimplementationprogram managementdata migrationplatform configurationsystem integrationschange management frameworksadoption strategiesperformance feedbackmetrics tracking
Soft skills
leadershipcoachingcustomer communicationrisk managementmentorshipstakeholder managementexecutive communicationproblem solvingrelationship buildingadaptability