Account Manager
EventsAir
full-time
Posted on:
Location Type: Hybrid
Location: Eight Mile Plains • Australia
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About the role
- Be the primary contact for a portfolio of awesome clients.
- Build and maintain strong relationships, ensuring customers see real results and ROI from EventsAir.
- Deep dive into each client’s business goals, crafting strategies that align our world-class products with their success.
- Drive customer retention and revenue growth through thoughtful upsell and cross-sell initiatives.
- Regularly report on key customer metrics including contact frequency, renewal rates, and add-on revenue.
- Tackle customer challenges head-on, coordinating with internal teams to resolve issues quickly and effectively.
- Partner with marketing, new sales, success, and support teams to ensure a seamless customer journey.
Requirements
- Proven experience in account management, client success, or relationship management within SaaS or technology industries.
- Excellent communication and presentation skills.
- Strategic thinking and a consultative approach.
- A love for teamwork, innovation, and celebrating shared wins.
- An enjoyment to tastefully upsell and cross-sell consultatively to our customers along their journey with EventsAir.
Benefits
- Flexible schedules
- Career development programs
- Wellness support
- Fun team events
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
communication skillspresentation skillsstrategic thinkingconsultative approachteamworkinnovationcustomer relationship managementcustomer retentionupsellingcross-selling