EventsAir

Content Marketing Manager

• Create and edit engaging how-to videos, guides, and interactive exercises for our help site and online learning platform.
• Collaborate with product experts to capture new features and turn them into clear, useful content.
• Work alongside our Support team to reduce tickets by improving and updating resources.
• Gradually become a Subject Matter Expert in the EventsAir platform.
• Deliver webinars to customers in Australasia, Europe, and the Americas.
• Keep our documentation fresh, consistent, and user-friendly.
• Deliver webinars and present content to customers; help reduce support load through education.
• Participate in a collaborative, global Customer Education Team

Learning Content Designer

Customer Success Manager

• Leading, inspiring, and growing a global team of Customer Success Managers
• Designing and driving a unified onboarding, implementation, and training strategy across diverse customer segments and regions
• Championing a culture obsessed with customer enablement, satisfaction, and continuous improvement (CSAT scores are your scoreboard)
• Ensuring customers go live smoothly and on time with best-in-class onboarding experiences
• Building scalable customer training programs while providing tailored, white-glove support where needed
• Coaching and mentoring regional leads to manage and inspire their teams
• Defining and tracking key metrics like time-to-value and onboarding success rates
• Collaborating with Product, Support, Sales, and Marketing to create a frictionless customer journey
• Acting as the voice of the customer to influence product innovation and business improvements
• Based in Brisbane office with a split of office work and work from home (hybrid)

Head of Customer Success

Full-stack Engineer

• Use Lean Startup loops (build–measure–learn) to get AI features into customers’ hands quickly
• Spend ~70% of your time coding – designing and building services, UIs, and integrations
• Build pragmatic RAG pipelines, manage prompts/templates/versions, run evaluations, fine-tune where it counts, and track AI behaviour with observability
• Partner with Lead AI Engineer to design secure, scalable systems
• Set coding standards, review PRs, and keep quality high
• Hire, onboard, and mentor developers and guide cross-functional team
• Run ceremonies: backlog triage to release readiness
• Work hand-in-hand with Product on scope, priorities, and success metrics
• Report directly to CTO

Tech Lead, Artificial Intelligence

Product Designer

• Design engaging, functional experiences — from wireframes all the way to clickable prototypes
• Map user journeys, process flows, and screen layouts that explain the "why" behind designs
• Collaborate with Lead UX Designer, Product Owners, BAs, Engineers, and SMEs to refine ideas
• Conduct and apply user research and usability testing to inform designs
• Apply and contribute to the EventsAir Design System for consistency across the platform
• Participate in large initiatives and design reviews, lending creative input
• Clearly communicate design intent to developers to ensure accurate implementation
• Champion accessibility, usability, and consistency across the product
• Shape how thousands of users experience EventsAir by turning complex problems into elegant solutions

Product/UX Designer

• Build AI-driven solutions to power event management experiences
• Work in a cross-functional team focusing on creativity, collaboration, and innovation
• Tinker, automate, test, and scale systems
• Develop and create the world's best events management platform
• Work on RAG pipelines, agentic workflows, model & prompt versioning, evaluation, fine-tuning, telemetry & observability for AI (if applicable)
• Support cloud-based solutions (Azure preferred)
• Participate in unit and integration testing, CI/CD and security automation

Learning Content Designer

Head of Customer Success

Tech Lead, Artificial Intelligence

Product/UX Designer

Senior Software Developer, Artificial Intelligence