EventMobi

Event Success Manager

EventMobi

full-time

Posted on:

Location Type: Remote

Location: Canada

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Salary

💰 CA$65,000 per year

About the role

  • Acting as a trusted strategic partner to customers by deeply understanding their event goals, success metrics, and business priorities
  • Guide customers through technical product training (onboarding) with an events-first mindset
  • Managing full-service event contracts end-to-end, overseeing multiple concurrent events
  • Leading proactive project management across the entire event lifecycle
  • Collaborating closely with internal cross-functional teams to coordinate requirements, resolve issues, and deliver seamless event experiences
  • Monitoring customer health and success metrics, identifying risks or opportunities early, and taking action to drive adoption, retention, and long-term success
  • Conducting regular customer touchpoints to review performance, align on outcomes, and optimize future events
  • Maintaining accurate and detailed account, project, and communication records in HubSpot and internal tools
  • Proactively identifying potential risks, reviewing contracts and requirements in advance, and escalating issues when needed
  • Supporting live events as needed, including occasional evenings, weekends, or travel for on-site or hybrid event support
  • Sharing customer feedback, insights, and improvement ideas with internal teams to continuously enhance processes, products, and the overall customer experience

Requirements

  • At least 2 years experience as an event coordinator, event planner or project coordinator
  • A love of technology and a passion for its impact on the event industry
  • The ability to think outside the box and continually develop creative strategies
  • An empathetic personality and care about solving problems and helping people
  • Excellent written and verbal communication skills
  • Top-notch organizational skills, adept at multitasking, and excel in thorough documentation and follow-up practices
  • You are flexible and adaptable and enjoy having fun in the workplace while focusing on delivering outstanding customer service.
  • NICE TO HAVE: 2-year college diploma or 4-year degree in events management
  • Experience working with event technology, including registration, event app, badges, AV solutions, and virtual events
  • Prior experience providing in-person support or on-site services is a plus
  • Experience working with HubSpot, Salesforce, or other CRMs is also nice.
Benefits
  • Up to $65K CAD salary depending on the experience + Stock Options + Benefits
  • 3-weeks vacation + 1-week Sick Days + 3-summer days + your birthday is a holiday
  • Dental, Health, Life, Mental Health Consultations (Green Shield Health Inc)
  • Top of the line hardware and the best collaboration software for remote work
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
event coordinationproject managementtechnical product trainingcustomer success metricsrisk identificationdocumentation practicesevent technologyon-site supportmultitaskingcreative strategy development
Soft Skills
empathyproblem-solvingcommunicationorganizational skillsflexibilityadaptabilitycustomer servicecollaborationproactive approachattention to detail
Certifications
2-year college diploma in events management4-year degree in events management