EventConnect

Event Management Coordinator

EventConnect

full-time

Posted on:

Location Type: Hybrid

Location: London • Canada

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Job Level

Junior

About the role

  • Lead in managing incoming inquiries across the Hotels phone, inbox and live chat, ensuring timely, accurate, and professional responses.
  • Contact assigned hotels to confirm reservations, ensuring all booking details (confirmation numbers, guest names, room types, and dates) are accurate for events two weeks prior to the event.
  • Onboard new hotels into the network of EventConnect hotels
  • Assist with guest check-in or post-event discrepancies/issues promptly by liaising with the hotel to resolve issues effectively.
  • Potential for supporting Event Management Specialists with other administrative duties, including assisting with oversells and responding to hotel inquiries.
  • Assist with various tasks within the operations department as it pertains to hotel relationships.
  • Assist with check-in issues as needed.
  • The individual will be expected to provide periodic coverage for the after-hours emergency line and may be scheduled for limited holiday availability as business needs require.

Requirements

  • Ability to multitask and be agile in a fast-paced environment
  • Ability to quickly identify and assess customers' needs to achieve satisfaction
  • Accepts and welcomes new challenges
  • Accountable for being a team member and contributing to goals
  • Friendly, professional and confident nature both on the phone and through email communications
  • Strong problem-solving skills and the ability to collaborate with others
  • Ability to gauge your client and adjust your approach
  • An organized approach to completing your work to ensure that clients and hotel relationships are strengthened
  • Detail-oriented and precise team player who enjoys working with others
  • CRM experience
  • A University or College graduate, Travel & Tourism, Hospitality or Sports Management preferred
  • Minimum of 1 year of experience working in the hotel, sports or travel industry
  • Previous experience in hotel management or sales would be considered an asset
  • Travel Industry Council of Ontario (TICO) certification is preferred.
Benefits
  • Competitive salary and benefits
  • A casual but energetic work environment made for today’s workers
  • Performance-driven culture
  • Growth opportunities
  • IT equipment provided
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
CRM experiencehotel managementsales experienceevent managementreservation confirmationguest check-in assistanceissue resolutionadministrative dutiesmultitaskingdetail-oriented
Soft Skills
problem-solvingcollaborationcommunicationprofessionalismagilityaccountabilityfriendlinessorganizationadaptabilityteamwork
Certifications
Travel Industry Council of Ontario (TICO) certification