EventConnect

Account Manager

• Own inbound website demo requests and guide prospects through the sales cycle
• Conduct outbound prospecting using approved lead lists to generate new opportunities
• Build, maintain, and manage prospect and partner records in HubSpot
• Support sales initiatives through product demonstrations, technical setup, and discovery
• Identify high-value prospects, VIPs, and event owners engaged with the platform
• Research competitors and stay informed on industry trends and market opportunities
• Assist in developing and executing sales and marketing communication strategies
• Lead onboarding for new EventConnect and HousingConnect partners
• Ensure all onboarding milestones are completed to support long-term partner success
• Deliver training, best-practice resources, and follow-up materials to the partners
• Configure event- and association-specific settings within the platform
• Support payment processing setup for EventConnect registrations
• Work closely with Sales and Operational teams to ensure a seamless partner experience
• Assist strategic partnership team members with demos, scheduling, scoring, and technical needs
• Contribute to training materials, documentation, and instructional videos
• Participate with a rotating on-call schedule for the company emergency phone line

Strategic Partnerships Advisor

Events

• Lead in managing incoming inquiries across the hotel's phone, inbox and live chat, ensuring timely, accurate, and professional responses.
• Support the EMC team as needed, with incoming inquiries within the Hotels inbox.
• Contact assigned hotels to confirm reservations, ensuring all booking details (confirmation numbers, guest names, room types, and dates) are accurate for reservations, changes & cancellations.
• Monitor and manage event performance for cross-department strategy meetings.
• Perform market research
• Draft, review & approve hotel contracts as required, including assisting with loading contract data into the EventConnect software.
• Assist our Hotel Procurement Team in following up with outstanding contracts and proposals.
• Complete full resolution of oversells with Hotel Partners.
• Comp room management and compliance.
• Onboard new hotels into the network of EventConnect hotels, train hotels on the use of EventConnect software & host webinars.
• Provide periodic coverage for the after-hours emergency line and may be scheduled for limited holiday availability as business needs require.

Event Management Specialist

• Lead in managing incoming inquiries across the Hotels phone, inbox and live chat, ensuring timely, accurate, and professional responses.
• Contact assigned hotels to confirm reservations, ensuring all booking details (confirmation numbers, guest names, room types, and dates) are accurate for events two weeks prior to the event.
• Onboard new hotels into the network of EventConnect hotels
• Assist with guest check-in or post-event discrepancies/issues promptly by liaising with the hotel to resolve issues effectively.
• Potential for supporting Event Management Specialists with other administrative duties, including assisting with oversells and responding to hotel inquiries.
• Assist with various tasks within the operations department as it pertains to hotel relationships.
• Assist with check-in issues as needed.
• The individual will be expected to provide periodic coverage for the after-hours emergency line and may be scheduled for limited holiday availability as business needs require.

Event Management Coordinator

Backend Engineer

• Build and own core product features across our PHP + JS stack
• Design, implement, and review performant APIs and responsive UI components
• Collaborate with product and UX; participate in design & code reviews; ship reliably

Junior Software Developer, Laravel/Vue.js

Software Engineer

• Writing, updating, implementing, and testing well architected, clean, and readable code
• Collaborating with product owners, leadership and other stakeholders to gather and document user requirements and convert into technical specifications and acceptance criteria
• Contributing to quality assurance and user testing
• Providing ongoing assistance and guidance to API development team to deal with issues and questions that arise regarding requirements and solutions

Senior Mobile Developer, React Native

• Develop strong partner and team relationships by staying in constant communication to ensure day-to-day needs are met
• Work with the Account Management team to provide high-quality support while meeting service response time goals and maintaining a high level of customer service
• Assist teams with blocking and maintaining group room blocks to maximize event growth (outbound communication, block drop, large groups/clubs, etc.)
• Monitor registration connectivity as it pertains to opportunity and risk
• Grow a comprehensive understanding of the hotel industry and how our internal procurement team operates
• Assist in building partner training resources for CRM Systems, Knowledge Base, Ada etc.
• Perform administrative tasks such as preparing partner strategy documents, reports and CRM management
• Assist with identifying account growth opportunities and strategic plans to maximize partner revenue
• Contribute to maintaining and building “best practices/ training material”
• Assist partners and teams with questions about the overall platform by telephone, email & live chat

Strategic Partnerships Advisor

Event Management Specialist

Event Management Coordinator

Junior Software Developer, Laravel/Vue.js

Senior Mobile Developer, React Native

Account Coordinator