EventConnect

Event Management Specialist

EventConnect

full-time

Posted on:

Location Type: Hybrid

Location: London • Canada

Visit company website

Explore more

✨ AI Apply
Apply

About the role

  • Lead in managing incoming inquiries across the hotel's phone, inbox and live chat, ensuring timely, accurate, and professional responses.
  • Support the EMC team as needed, with incoming inquiries within the Hotels inbox.
  • Contact assigned hotels to confirm reservations, ensuring all booking details (confirmation numbers, guest names, room types, and dates) are accurate for reservations, changes & cancellations.
  • Monitor and manage event performance for cross-department strategy meetings.
  • Perform market research
  • Draft, review & approve hotel contracts as required, including assisting with loading contract data into the EventConnect software.
  • Assist our Hotel Procurement Team in following up with outstanding contracts and proposals.
  • Complete full resolution of oversells with Hotel Partners.
  • Comp room management and compliance.
  • Onboard new hotels into the network of EventConnect hotels, train hotels on the use of EventConnect software & host webinars.
  • Provide periodic coverage for the after-hours emergency line and may be scheduled for limited holiday availability as business needs require.

Requirements

  • Friendly, professional, and confident nature both on the phone and through email communications
  • Previous experience with CRM systems
  • Excellent verbal communication skills to convey information over the phone
  • Ability to multitask and be agile in a fast-paced environment
  • Knowledge of the hotel industry and brand standards
  • Accepts and welcomes new challenges
  • Accountable for being a team member and contributing to goals
  • Strong problem-solving skills and the ability to collaborate with others
  • An organized approach to completing your work
Benefits
  • Competitive salary and benefits
  • A casual but energetic work environment made for today’s workers
  • Performance-driven culture
  • Growth opportunities
  • IT equipment provided
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
market researchcontract draftingcontract reviewevent performance monitoringoversell resolutioncomp room managementCRM systemsEventConnect softwarehotel onboardingwebinar hosting
Soft Skills
professional communicationverbal communicationmultitaskingagilityteam collaborationproblem-solvingorganizationaccountabilityadaptabilitycustomer service