Eve

Senior Customer, Social Media Marketer

Eve

full-time

Posted on:

Location Type: Remote

Location: United States

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Job Level

Senior

About the role

  • Build and scale Eve's customer advocacy program, transforming satisfied users into visible champions through case studies, testimonials, video content, and referrals
  • Own and grow Eve's social media presence on Instagram, Facebook, TikTok, and LinkedIn with content by plaintiff lawyers, for plaintiff lawyers that regularly resonates with our target audience
  • Source 20+ pieces of customer content per quarter across formats — video testimonials, case studies, social posts, webinar speakers, and co-marketing opportunities
  • Create a signature customer awards program that generates earned media, social proof, and amplification opportunities
  • Develop scalable systems for identifying, recruiting, and activating referenceable customers while ensuring seamless handoffs to Sales and Customer Success
  • Design social content strategies that elevate customer voices, showcase their wins, and position Eve customers as the most innovative plaintiff attorneys in the country
  • Track and report on pipeline influence, advocacy participation, social media growth, content production, and referral conversions
  • Partner with Marketing, Customer Success, and Sales to equip teams with customer stories and advocacy assets that accelerate pipeline and retention

Requirements

  • A combined 7+ years of experience in customer marketing and social media marketing in high-growth B2B SaaS or environments (legal industry experience strongly preferred)
  • Proven track record building customer advocacy programs that generated measurable pipeline impact ($5M+ influenced pipeline)
  • Demonstrated success growing social media presence by orders of magnitude within 12 months
  • Strong background in customer storytelling through video testimonials, case studies, webinars, and social content
  • Creative eye for social content that feels authentic, scroll-stopping, and differentiated from typical B2B SaaS marketing
  • Experience working cross-functionally with Customer Success, Sales, Product, and Marketing teams
  • Analytical mindset with ability to track pipeline influence, measure social engagement, and demonstrate clear ROI
  • Exceptional relationship-building skills with ability to develop trusted partnerships with customers from paralegals to managing partners
  • A builder's mindset — capable of both executing independently and shaping long-term vision for customer advocacy and social strategy
Benefits
  • 💰 Competitive Salary & Equity
  • 💹 401(k) Program with Employer Matching
  • ⚕️ Health, Dental, Vision and Life Insurance
  • 🩼 Short Term and Long Term Disability
  • 🚗 Commuter Benefits
  • 🧑‍💻 Autonomous Work Environment
  • 🖥️ Office Setup Reimbursement
  • 🏝 Flexible Time Off (FTO) + Holidays
  • 🚀 Quarterly Team Gatherings
  • 🥪 In office Perks
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer advocacy programssocial media marketingcustomer storytellingvideo testimonialscase studieswebinarscontent productionpipeline influence trackingROI measurementcontent strategy design
Soft Skills
relationship-buildingcross-functional collaborationanalytical mindsetcreativityindependent executionlong-term vision shapingcustomer engagementcommunicationstrategic thinkingproblem-solving