Eurowings

Customer Success Manager

• Help run, operate and orchestrate daily CRM needs for the stakeholders of Eurowings Digital GmbH
• Act as technical counterpart to the MarTech/Growth Team: adopt business requirements, translate into technical concepts and deliver implementations
• Develop, maintain and enhance the CRM system and integrate it with other applications and data sources
• Design and implement new features and integrations
• Provide technical support and guidance to CRM users and business analysts
• Monitor, troubleshoot and resolve CRM issues and incidents
• Document CRM processes, workflows, requirements and best practices
• Ensure data quality, security and compliance with GDPR and other regulations
• Stay updated with the latest CRM trends, technologies and best practices

Dynamics 365 CRM Engineer