Euronet Worldwide

Technical Support – Monitoring Analyst

Euronet Worldwide

full-time

Posted on:

Location Type: Hybrid

Location: Belgrade • Serbia

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About the role

  • Manage incidents and requests related to Processing and IT infrastructure, including daily reporting
  • Provide Level 1 support for internal and external customer organizations and partners
  • Perform system support and monitoring using various tools to identify and troubleshoot system malfunctions
  • Collaborate daily with International Card Organizations (Visa, Mastercard, UPI, American Express) and their technical departments
  • This position primarily involves technical tasks from a system perspective; it does not include direct communication with cardholders or any form of end-client support activities

Requirements

  • General understanding of IT technologies
  • Skill to perform several tasks at the same time (multitasking)
  • Ability to prioritize tasks when multiple issues are ongoing
  • Work in team environment
  • Self-motivation with good team spirit, keen to learn new things
  • Very good knowledge of English language (verbal and in writing)
Benefits
  • Intensive training courses in the first 2 months
  • Hybrid working model (night shifts and someday shifts are from home, after the training period)
  • 25 vacation days + other leave benefits
  • Stimulating compensation package and rewarding program
  • Possibility to learn and advance according to skills and performance within the team and to different departments
  • Team buildings
  • Annual performance-based bonus
  • Private health insurance
  • Top-of-the-line tools and equipment
  • Career development and annual performance review
  • Employee referral bonus, volunteering activities
  • Opportunity to work in a dynamic, stable, and international environment

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
incident managementsystem supportsystem monitoringtroubleshootingIT infrastructure
Soft skills
multitaskingtask prioritizationteam collaborationself-motivationcommunication