Euronet Worldwide

Sales

• Lead and execute the regional sales strategy to achieve revenue growth, new client acquisition, and market expansion goals
• Own regional sales performance, including pipeline development, forecasting, quota attainment, and overall team results
• Recruit, coach, and develop a high-performing sales team through regular performance management, pipeline reviews, and ongoing professional development
• Establish clear sales objectives, KPIs, and activity expectations while fostering accountability, execution, and continuous improvement
• Drive new business development by supporting strategic opportunities, participating in key client engagements, and helping sales representatives close complex deals
• Oversee Salesforce CRM and sales operations to ensure accurate pipeline management, forecasting, reporting, and data integrity
• Monitor sales metrics and pipeline health, providing actionable insights to improve conversion rates, sales productivity, and forecast accuracy
• Build and maintain executive-level relationships with key clients, partners, and stakeholders while serving as an escalation point for strategic accounts
• Collaborate cross-functionally with Product, Marketing, Pre-Sales, Customer Success, Finance, and Operations to deliver customer outcomes and execute go-to-market initiatives
• Provide market intelligence and customer feedback to influence product strategy, competitive positioning, and future business opportunities
• Ensure compliance with company sales processes, reporting standards, and operational best practices

VP of Sales

Director

• Define and lead epay's global fraud strategy, systems roadmap and policy framework across all business lines, adapting controls to each line's distinct fraud vectors and risk profile.
• Design and continuously improve gift card fraud detection and prevention controls targeting elder/granny scams, retailer-rack manipulation, and gift-card money-laundering and cash-out vectors.
• Own the fraud risk framework for epay's open-loop prepaid card programs, including Giftzy and Prezzy in Australia, New Zealand and India.
• Partner with epay's European payment acquiring business to manage merchant and transaction-level fraud risk, chargeback exposure and Visa/Mastercard scheme compliance.
• Lead the build-vs-buy evaluation for epay's core fraud technology, including Skylight/Fraud.net and alternative platforms or architectures.
• Serve as fraud risk lead for strategic initiatives related to card issuing and agentic payments.
• Develop and maintain global fraud policies, typology libraries, detection rules and risk appetite thresholds.
• Manage relationships with Fraud.net and other third-party fraud vendors, holding them accountable for performance, detection efficacy and service levels.
• Build and report consolidated fraud KPIs and metrics to Executive Management and escalate material risks or significant incidents.
• Partner with Compliance/AML, Product, Engineering and regional business leaders to embed fraud controls into products and markets.
• Build, mentor and lead a global fraud team as the function scales.

Director, Global Fraud Strategy

Producer

• Own end-to-end production support delivery for assigned LATAM customers
• Act as the primary point of contact for all customer communications, escalations, and governance forums
• Build trusted relationships with key customer stakeholders and drive proactive engagement
• Ensure high levels of customer satisfaction through responsiveness, transparency, and accountability
• Lead and manage day-to-day production support operations, ensuring system stability and availability
• Ensure strict adherence to SLAs and KPIs, with a strong focus on continuous service improvement
• Drive timely resolution of incidents, problems, and service requests with minimal business impact
• Monitor service performance metrics and implement corrective and preventive actions
• Lead critical incident management, including escalation handling, stakeholder communication, and resolution coordination
• Drive structured root cause analysis (RCA) and preventive action planning
• Ensure compliance with ITIL processes including Incident, Problem, and Change-Management
• Govern release readiness and support smooth transition of new functionalities into production
• Establish and strengthen local support capabilities within the LATAM region
• Build, mentor, and manage a high-performing regional production support team
• Drive knowledge transfer, cross-training, and skill enhancement initiatives
• Ensure strong regional understanding of domain, product, and customer-specific requirements
• Collaborate closely with global teams (India and other regions) to ensure seamless 24x7 support coverage
• Coordinate with development, infrastructure, and business teams to resolve complex issues
• Provide regular service reviews, operational reports, and executive updates
• Align regional support strategy with global delivery and organizational objectives
• Identify opportunities for automation, process improvements, and efficiency gains
• Drive initiatives to reduce incident volumes and improve system reliability
• Ensure adherence to governance frameworks, audit requirements, and compliance standards
• Participate in strategic planning for scaling support operations in LATAM

VP of Sales

Director, Global Fraud Strategy

Manager Production Support – LATAM