Euronet Worldwide

Producer

• Own end-to-end production support delivery for assigned LATAM customers
• Act as the primary point of contact for all customer communications, escalations, and governance forums
• Build trusted relationships with key customer stakeholders and drive proactive engagement
• Ensure high levels of customer satisfaction through responsiveness, transparency, and accountability
• Lead and manage day-to-day production support operations, ensuring system stability and availability
• Ensure strict adherence to SLAs and KPIs, with a strong focus on continuous service improvement
• Drive timely resolution of incidents, problems, and service requests with minimal business impact
• Monitor service performance metrics and implement corrective and preventive actions
• Lead critical incident management, including escalation handling, stakeholder communication, and resolution coordination
• Drive structured root cause analysis (RCA) and preventive action planning
• Ensure compliance with ITIL processes including Incident, Problem, and Change-Management
• Govern release readiness and support smooth transition of new functionalities into production
• Establish and strengthen local support capabilities within the LATAM region
• Build, mentor, and manage a high-performing regional production support team
• Drive knowledge transfer, cross-training, and skill enhancement initiatives
• Ensure strong regional understanding of domain, product, and customer-specific requirements
• Collaborate closely with global teams (India and other regions) to ensure seamless 24x7 support coverage
• Coordinate with development, infrastructure, and business teams to resolve complex issues
• Provide regular service reviews, operational reports, and executive updates
• Align regional support strategy with global delivery and organizational objectives
• Identify opportunities for automation, process improvements, and efficiency gains
• Drive initiatives to reduce incident volumes and improve system reliability
• Ensure adherence to governance frameworks, audit requirements, and compliance standards
• Participate in strategic planning for scaling support operations in LATAM

Manager Production Support – LATAM

Sales

• Lead and execute the regional sales strategy to achieve revenue growth, new client acquisition, and market expansion goals.
• Own regional sales performance, including pipeline development, forecasting, quota attainment, and overall team results.
• Recruit, coach, and develop a high-performing sales team through regular performance management, pipeline reviews, and ongoing professional development.
• Establish clear sales objectives, KPIs, and activity expectations while fostering a culture of accountability, execution, and continuous improvement.
• Drive new business development by supporting strategic opportunities, participating in key client engagements, and helping sales representatives close complex deals.
• Oversee Salesforce CRM and sales operations to ensure accurate pipeline management, forecasting, reporting, and data integrity.
• Monitor sales metrics and pipeline health, providing actionable insights to improve conversion rates, sales productivity, and forecast accuracy.
• Build and maintain executive-level relationships with key clients, partners, and stakeholders while serving as an escalation point for strategic accounts.
• Collaborate cross-functionally with Product, Marketing, Pre-Sales, Customer Success, Finance, and Operations to deliver exceptional customer outcomes and execute go-to-market initiatives.
• Provide market intelligence and customer feedback to influence product strategy, competitive positioning, and future business opportunities.
• Ensure compliance with company sales processes, reporting standards, and operational best practices.

Director of Software Sales

Product Manager

• Define and execute the product vision, strategy, and roadmap for the Skylight platform.
• Drive product enhancements that improve customer outcomes, retention, and revenue growth.
• Monitor regulatory changes, industry trends, and emerging technologies, including AI/ML, generative AI, and agentic AI, to shape future product capabilities.
• Translate business, customer, and regulatory requirements into actionable product requirements for engineering teams.
• Partner closely with Engineering, QA, Compliance, Sales, and Customer Success to deliver high-quality product releases.
• Serve as a product and compliance subject matter expert during client meetings, product demonstrations, industry events, and thought leadership activities.
• Support enterprise sales efforts through product positioning, roadmap discussions, and solution presentations.
• Lead and mentor product team members while helping mature product management practices across the organization.

Director of Product – Skylight Platform

Manager

• Manage global cash positioning, forecasting, and liquidity planning.
• Monitor and optimize working capital and cash flow performance.
• Support short-term investment activities and capital allocation decisions.
• Partner with business units and finance teams to identify cash flow improvement opportunities.
• Oversee daily treasury operations, including cash management, payments, and collections.
• Manage banking relationships, bank account administration, and fee optimization.
• Monitor foreign exchange exposures and support hedging activities.
• Maintain treasury systems, reporting, and process improvement initiatives.
• Maintain treasury controls and ensure compliance with company policies.
• Support payment controls, bank account reviews, and authorization processes.
• Identify and mitigate treasury-related risks, including liquidity, operational, and foreign exchange risks.
• Assist with audits and regulatory compliance activities.
• Partner with Accounting, FP&A, Tax, Legal, Compliance, and business leaders on treasury-related initiatives.
• Support acquisitions, new market expansion, banking projects, and system implementations.
• Prepare treasury reporting, analysis, and recommendations for leadership.

Manager Production Support – LATAM

Director of Software Sales

Director of Product – Skylight Platform

Treasury Manager