Monitor and maintain accounts within assigned portfolio (large accounts).
Contact clients via verbal and written communication for payment of past due invoices.
Provide information and/or documentation to both internal and external clients.
Interact with Collections Manager and Operation Designees to resolve client issues.
Maintain current and accurate account notes in collections software
Provide updates on accounts to Collections Manager, Operations and Sales as needed.
Work daily follow up queue in collections software.
Notify the Collections Manager of negative payment patterns.
Facilitate and/or attend conference calls specific to collections activity on client accounts.
Resolve cash discrepancies on client accounts by research in Oracle of payment application.
Process credit card payments.
Complete side projects/ task as assigned by Collections Manager

Requirements

High School Diploma or equivalent
At least 1 year of Collections/ Accounts Receivable experience or customer service experience
Computer skills
Authorization to work in the United States without restriction or sponsorship

Benefits

comprehensive medical coverage
life and disability insurance
401(k) with company match
paid holidays
paid time off
dental and vision options

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

collectionsaccounts receivablepayment processingcash discrepancy resolutiondocumentationclient communicationaccount monitoringresearchcredit card paymentscollections software

Soft Skills

verbal communicationwritten communicationproblem-solvinginterpersonal skillsorganizational skillsattention to detailteam collaborationclient interactionfollow-upadaptability

Certifications

High School Diplomaequivalent certification