Eurofins

Customer Service Specialist, Asia Pacific – Maternity Cover

Eurofins

contract

Posted on:

Location Type: Remote

Location: Anywhere in Asia

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About the role

  • Promptly responding to customer queries via email, live chat, video, phone, etc.
  • Immediately escalating serious complaints or issues that you are not equipped to deal with.
  • Liaising with colleagues or managers to find the best solutions to customers’ issues.
  • Identifying common problems and escalating them to management, along with possible suggestions for improvement, wherever possible.
  • Maintaining a polite, helpful, and professional manner.
  • Obtaining and sharing customer feedback with colleagues and other departments so that products and services can be improved.
  • Familiarizing yourself with new products as they are introduced.
  • Attending workshops and meetings as required.
  • Respecting client confidentiality at all times.

Requirements

  • University Degree is required.
  • Bachelor’s degree in business, communications, life science or a related field may be advantageous.
  • Practical experience with CRM software is preferred.
  • About 3 or more years of experience in a customer service role is preferred.
  • Fluent written and spoken English.
  • The ability to respond appropriately under pressure.
  • Sound judgment and excellent problem-solving skills.
  • The ability to speak a second language may be advantageous.
  • A positive attitude and the ability to build relationships with clients.
  • The flexibility to work irregular hours, when required.
  • Superb written and verbal communication skills.
Benefits
  • We support your development!
  • Professional development opportunities
  • We embrace diversity!
  • Equal Opportunity Employer
  • Carbon neutrality initiatives
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
CRM softwarecustomer service experience
Soft Skills
problem-solvingcommunicationrelationship buildingjudgmentflexibilitypositive attitudeability to work under pressure
Certifications
University DegreeBachelor’s degree in businessBachelor’s degree in communicationsBachelor’s degree in life science