Customer Relations Representative, Apprenticeship

EUROCOM 2000

internship

Posted on:

Location Type: Office

Location: Clichy-la-Garenne • 🇫🇷 France

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Job Level

Entry Level

About the role

  • Manage remote customer relations (B2C): inbound/outbound calls, cold calling, prospecting
  • Qualify customer needs, schedule appointments, and sell appropriate solutions
  • Support the customer through to service activation
  • Provide personalized follow-up and maintain a trusted relationship
  • Handle level-1 requests, confirm orders, and enter contracts
  • Ensure customer satisfaction

Requirements

  • Apprenticeship contract for the professional title 'Customer Relations Representative'
  • No prior sales experience required, but strong motivation is essential
  • Good verbal communication, autonomy, and organizational skills
  • Proficient in office tools (Word, Excel)
  • Minimum education level: CAP/BEP or partial secondary education (no baccalaureate)
  • At least 2 years of professional experience
  • Basic understanding of how a company operates
Benefits
  • Supplementary health insurance (mutuelle)
  • 50% reimbursement of public transport
  • Meal vouchers (tickets restaurant)
  • Possibility of a permanent contract (CDI) at the end of the apprenticeship
  • Assistance with driving license costs
  • Housing assistance (Locapass)

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
customer relationssalesservice activationorder confirmationcontract entry
Soft skills
verbal communicationautonomyorganizational skillscustomer satisfactionrelationship management
Certifications
Customer Relations Representative