Customer Relations Representative, Apprenticeship

EUROCOM 2000

internship

Posted on:

Location Type: Office

Location: Clichy-la-Garenne • France

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Job Level

Entry Level

About the role

  • Manage remote customer relations (B2C): inbound/outbound calls, cold calling, prospecting
  • Qualify customer needs, schedule appointments, and sell appropriate solutions
  • Support the customer through to service activation
  • Provide personalized follow-up and maintain a trusted relationship
  • Handle level-1 requests, confirm orders, and enter contracts
  • Ensure customer satisfaction

Requirements

  • Apprenticeship contract for the professional title 'Customer Relations Representative'
  • No prior sales experience required, but strong motivation is essential
  • Good verbal communication, autonomy, and organizational skills
  • Proficient in office tools (Word, Excel)
  • Minimum education level: CAP/BEP or partial secondary education (no baccalaureate)
  • At least 2 years of professional experience
  • Basic understanding of how a company operates
Benefits
  • Supplementary health insurance (mutuelle)
  • 50% reimbursement of public transport
  • Meal vouchers (tickets restaurant)
  • Possibility of a permanent contract (CDI) at the end of the apprenticeship
  • Assistance with driving license costs
  • Housing assistance (Locapass)
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer relationssalesservice activationorder confirmationcontract entry
Soft Skills
verbal communicationautonomyorganizational skillscustomer satisfactionrelationship management
Certifications
Customer Relations Representative