EuRA - European Relocation Association

Operations

• Responsible for day-to-day operations and communications at smartments properties
• Provide professional and disciplinary leadership for a five-person team
• Support the design and implementation of brand concepts
• Oversee property openings and staff recruitment
• Develop and implement the systems landscape in collaboration with the Commercial team
• Ensure customer satisfaction and monitor reviews
• Work closely with external partners and company management
• Prepare SOPs, reports, forecasts, and budgets
• Ensure compliance with regulatory requirements

Associate Director of Operations