Euna Solutions

Implementation Manager – Grants

Euna Solutions

full-time

Posted on:

Location Type: Hybrid

Location: Atlanta • United States

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Tech Stack

CloudERP

About the role

  • Serve as the primary point of contact for clients during the onboarding process.
  • Conduct kickoff meetings, gather business processes and resulting requirements, and provide expert guidance on best practices for implementing and configuring our SaaS products to meet their unique needs.
  • Carry out basic project management activities.
  • Customize system settings, workflows, and integrations to align with client requirements while using out-of-the-box functionality to minimize customizations whenever possible.
  • Identify and address implementation challenges, working closely with internal teams to troubleshoot and resolve issues promptly.
  • Engage the project team to develop and deliver comprehensive training sessions to educate clients on the features and functionalities of our SaaS products.
  • Work closely with sales, product management, customer success, and technical support teams to ensure a seamless transition from the sales cycle to adoption.

Requirements

  • Bachelor's degree in a relevant field (e.g., Business, Computer Science, Information Systems) or equivalent practical experience.
  • 3+ years of experience in a client-facing implementation role, preferably in the SaaS industry.
  • Strong understanding of software implementation processes, methodologies, and best practices.
  • Excellent communication and interpersonal skills, with the ability to build rapport, effectively collaborate with clients and internal teams, and be able to take the lead in a workshop environment.
  • Technical aptitude with the ability to quickly learn and navigate new software applications, and the ability to identify and address implementation challenges effectively.
  • Strong problem-solving and analytical skills – high comfort level with Excel is a plus.
  • Design and documentation of reports generated from relational databases – ability to author reports (SSRS or PowerBI) a significant plus.
  • Experience with CRM, ERP, or other enterprise software implementations, particularly GovTech, is a plus.
  • Familiarity with Jira, Cloud Coach, Autotask, Asana, or similar software for project tracking and time management is a plus.
Benefits
  • Competitive wages
  • Wellness days
  • Community Engagement Committee
  • Flexible workday
  • Culture committee
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
software implementationproject managementreport designSSRSPowerBIExcelcustomizationtroubleshootingworkflow integrationbusiness process analysis
Soft Skills
communicationinterpersonal skillsproblem-solvinganalytical skillscollaborationleadershiptrainingrapport buildingclient engagementadaptability