Euna Solutions

Implementation Manager – Procurement

Euna Solutions

full-time

Posted on:

Location Type: Hybrid

Location: Atlanta • United States

Visit company website

Explore more

✨ AI Apply
Apply

Tech Stack

ERP

About the role

  • Serve as the primary point of contact for clients during the onboarding process.
  • Conduct kickoff meetings, gather business processes and resulting requirements, and provide expert guidance on best practices for implementing and configuring our SaaS products to meet their unique needs.
  • Carry out basic project management activities, notably that the work you are delivering falls within the scope of the implementation, that there are well planned & reliable communications, that you continuously evaluate points of risk and opportunity, and providing customer advice and assistance with their change management.
  • Customize system settings, workflows, and integrations to align with client requirements while using out-of-the-box functionality to minimize customizations whenever possible.
  • Depending on the product you may also: Work extensively in Excel to prepare data and carry out initial data load; write simple scripts; Author ad hoc reports on behalf of the customer.
  • Work closely with sales, product management, customer success, and technical support teams to ensure a seamless transition from the sales cycle to adoption.
  • Foster strong relationships with internal stakeholders, using effective communication to influence product design and customer life-cycle to deliver a coherent, high quality, client experience.
  • Engage the project team to develop and deliver comprehensive training sessions to educate clients on the features and functionalities of our SaaS products.
  • Create and maintain implementation documentation, user guides, and knowledge base articles to support clients throughout the onboarding process ensuring the customer’s complete adoption of their product.
  • Identify and address implementation challenges, working closely with internal teams to troubleshoot and resolve issues promptly.
  • Escalate complex problems to appropriate departments and provide timely updates to clients, ensuring their concerns are addressed effectively.
  • Actively contributes to the enhancement of implementation processes and methodologies.

Requirements

  • 3-8 years of experience in one or more aspects of software application delivery (systems implementation, project management, analysis, QA, training, etc.)
  • Strong Excel and data skills
  • Confident communicator with excellent organization and time management
  • Self-starter who thrives with minimal oversight
  • Comfortable working in client-facing roles
  • Bachelor's degree in a relevant field (e.g., Business, Computer Science, Information Systems) or equivalent practical experience.
  • 3+ years of experience in a client-facing implementation role, preferably in the SaaS industry.
  • Strong understanding of software implementation processes, methodologies, and best practices.
  • Excellent communication and interpersonal skills, with the ability to build rapport, effectively collaborate with clients and internal teams, and be able to take the lead in a workshop environment.
  • Technical aptitude the ability to quickly learn and navigate new software applications, and the ability to identify and address implementation challenges effectively.
  • Strong problem-solving and analytical skills – high comfort level with Excel is a plus.
  • Design and documentation of reports generated from relational databases – ability to author reports (SSRS or PowerBI) a significant plus.
  • Experience with CRM, ERP, or other enterprise software implementations, particularly GovTech, is a plus.
  • Familiarity with Autotask, Asana, or similar software for project tracking and time management is a plus.
Benefits
  • Competitive wages
  • Wellness days
  • Community Engagement Committee
  • Flexible workday
  • Culture committee
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
software application deliverysystems implementationproject managementdata analysisquality assurancetrainingExcelreport designSSRSPowerBI
Soft Skills
communicationorganizationtime managementself-starterclient-facinginterpersonal skillsproblem-solvinganalytical skillscollaborationleadership