Euna Solutions

Customer Success Manager – Grants

Euna Solutions

full-time

Posted on:

Location Type: Hybrid

Location: Oakville • Canada

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Salary

💰 CA$66,000 - CA$82,500 per year

About the role

  • Own Customer Success & Outcomes
  • Develop a deep understanding of Euna Grants and its public sector use cases
  • Build tailored success plans aligned to each customer’s goals
  • Lead regular business reviews, consultation calls, and strategic check-ins
  • Monitor customer health indicators and proactively address risk
  • Analyze product usage and customer data to identify expansion opportunities
  • Prepare estimates, quotes, and contract amendments for upsell/cross-sell opportunities
  • Convert satisfied customers into advocates, references, and marketing partners
  • Build trusted relationships with executives, project managers, business analysts, and end users
  • Lead conversations that clarify goals, manage expectations, and resolve challenges
  • Partner closely with Implementation to keep projects on time and on budget
  • Work with Support, Product, and Sales to ensure a seamless customer experience
  • Influence internal stakeholders and hold teams accountable to shared commitments
  • Maintain Operational Excellence
  • Document customer goals, business processes, and product configurations
  • Track and respond to NPS, CSAT, and implementation surveys
  • Proactively manage escalations and ensure timely resolution
  • Support webinars, events, and community engagement efforts

Requirements

  • Bachelor’s degree in Business, Communications, or related field
  • 2+ years of experience in Account Management or Customer Relationship Management
  • Demonstrated success building and maintaining customer relationships
  • Ability to lead through influence and coordinate cross-functional support
  • Strong communicator who can translate customer needs into internal action
  • Confidence delivering both positive and constructive feedback
  • Excellent presentation skills across executive and operational audiences
  • Strong organizational skills with the ability to manage multiple accounts and deadlines
  • Self-directed and comfortable operating independently
  • Analytical and data-driven, with the ability to interpret and present complex insights
Benefits
  • Competitive wages
  • Wellness days
  • Community Engagement Committee
  • Flexible workday
  • Health and dental benefits
  • Culture committee
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data analysiscustomer relationship managementaccount managementcontract negotiationproject managementcustomer success strategiesNPS trackingCSAT trackingbusiness process documentationproduct configuration
Soft Skills
communicationinfluencerelationship buildingorganizational skillspresentation skillsanalytical thinkingself-directionproblem-solvingcustomer advocacycross-functional coordination
Certifications
Bachelor’s degree