Euna Solutions

Director, Professional Services

Euna Solutions

full-time

Posted on:

Location Type: Hybrid

Location: Atlanta • United States

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Job Level

Lead

About the role

  • Build and scale a modern Professional Services function
  • Lead and develop a seasoned team responsible for onboarding, implementations, integrations, and go-lives
  • Introduce delivery discipline—frameworks, role clarity, capacity planning, and clear escalation paths
  • Design one-time and recurring services offerings that balance customer outcomes, delivery speed, and margin
  • Own execution for complex SaaS implementations
  • Oversee multiple, concurrent, multi-phase implementations with government and public sector customers
  • Partner closely with Product, Sales, Customer Success, and Support to manage dependencies and handoffs
  • Ensure customers reach value quickly while navigating regulatory, data, and process complexity
  • Deliver projects on time, on scope, and on budget—with high customer satisfaction
  • Establish metrics that actually drive decisions

Requirements

  • 8–12+ years leading Professional Services, Implementations, or Delivery in a SaaS environment
  • Proven success guiding teams through growth, change, or operational maturity
  • Hands-on experience with complex software implementations
  • GovTech or regulated environments strongly preferred
  • Deep understanding of utilization, margin, forecasting, and capacity planning
  • Strong grounding in formal project management principles
  • Experience supporting public sector or highly regulated customers
  • Familiarity with SaaS financial models tied to services revenue
  • Strong partnership experience with Product and Engineering
Benefits
  • Competitive wages and salaries
  • Wellness days
  • Community Engagement Committee
  • Flexible workday
  • Health and dental benefits
  • Culture committee
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
SaaS implementationsproject managementcapacity planningutilization forecastingmargin analysissoftware implementationsdelivery frameworksservice offerings designregulatory compliancedata management
Soft Skills
leadershipteam developmentcustomer satisfactionpartnershipcommunicationproblem-solvingdecision-makingorganizational skillsadaptabilitystrategic thinking