Euna Solutions

Senior Implementation Manager – Grants

Euna Solutions

full-time

Posted on:

Location Type: Hybrid

Location: Atlanta • United States

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Job Level

Senior

About the role

  • Support the implementation and onboarding process of clients
  • Drive new customer onboarding and monitor & retrain existing accounts to ensure product adoption
  • Be a product subject matter expert to understand and apply client goals to product abilities
  • Support the training and development of the department
  • Work with cross functional teams to better understand the Euna Grants product
  • Lead client trainings on effective use of the system
  • Identify potential project risks and report risks to Customer Success and Project Managers
  • Ensure client feedback requests have sufficient information for successful execution of work
  • Configure clients’ Euna Grants instance based on business requirements
  • Develop client configuration documentation
  • Conduct testing associated with client configuration
  • Document issues discovered during testing, create support tickets, and monitor resolution of issues
  • Support Customer Success requests for client support including trainings, troubleshooting, or project related work
  • Identify and document system functionality gaps
  • Identify internal training needs and play a key role in the onboarding of new hires
  • Partner with Product and Development teams on enhancing AmpliFund functionality
  • Participate in cross-functional team activities that may include requirements gathering and business process modeling
  • Perform other job-related duties as assigned

Requirements

  • BA/BS degree or equivalent work experience
  • A minimum of 2 years of successful Customer Success or Account Management experience
  • Experience training or teaching customers/clients in a virtual setting
  • High degree of comfort with technology and CRM tools
  • Experience in or understanding of Grants Management, the Public and/or Nonprofit Sector, or Finance highly preferred
  • Strong communication skills with the ability to present information in verbal, written or visual form to a variety of audiences, from the internal team to client executives
  • Ability to interact with business clients and internal teams simultaneously to bridge gaps and manage communications
  • Proficiency at managing and prioritizing several projects and deadlines simultaneously
  • Strong analytical and problem-solving skills, particularly with requirements gathering and documentation for concurrent projects
  • Strong attention to detail
  • Ability to self-manage and be an independent member within the larger project team
  • Understands how to visualize and present complex processes and data to business users
  • Ability to quickly learn products, technologies, and processes
  • Professional demeanor, able to handle a fast-paced, ever changing environment
  • Professional in nature, reliable and punctual
  • Team oriented and comfortable with regular performance feedback
  • Flexible, adaptable and dedicated.
Benefits
  • Competitive wages
  • Wellness days
  • Community Engagement Committee
  • Flexible Work Days
  • Ask us for a copy of our health and dental benefits!
  • Celebrate at every occasion with the culture team!
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
client configurationrequirements gatheringdocumentationtestingtroubleshootingproject managementdata visualizationanalytical skillsproblem-solving
Soft Skills
strong communication skillsteam orientedflexibleadaptableattention to detailself-managementindependentprofessional demeanorability to present informationability to manage communications
Certifications
BA/BS degree