Euna Solutions

Technical Solution Specialist, Business Analyst

Euna Solutions

full-time

Posted on:

Location Type: Hybrid

Location: Oakville • Canada

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Tech Stack

ETL

About the role

  • Develop an in-depth understanding of the product, including core features, configurations, and functionality, to serve as a Euna Grants Subject Matter Expert.
  • Configure the system for the customer to meet defined requirements including the setup of workflows, access permissions, reports, and all other configurable elements of the platform.
  • Provide technical troubleshooting for system issues, configurations, integration and migration issues, collaborating with customer support and technical teams to identify root causes and implement solutions.
  • Support training and knowledge-sharing efforts across implementations to improve user understanding and adoption of the product.
  • Provide expertise to cross-functional teams, offering guidance on product capabilities, limitations, and best practices.
  • Partner with the Product and Design teams Support feature discovery, refine feature requirements, and ensure alignment with business goals.
  • Participate in ideation and design sessions to contribute insights on feature feasibility, technical considerations, and potential data implications.
  • Manage Technical Requirements Gathering and Documentation Conduct in-depth requirements gathering sessions with stakeholders to understand business needs for system configuration, integrations, and data migration projects.
  • Assist in defining, prioritizing, and refining requirements to meet both user needs and technical standards.
  • Develop comprehensive technical requirements documentation, including data mapping, integration specifications, and detailed business rules.
  • Translate complex technical information into clear, concise documentation that can be understood by both technical and non-technical stakeholders.
  • Conduct Data Analysis and Data Migration Lead data migration activities, including planning, mapping, data cleansing, extraction, transformation, loading (ETL), and validation processes.
  • Create data mapping documents and perform data analysis to ensure data quality, identify potential migration risks, and validate data integrity in collaboration with customer stakeholders and technical teams.
  • Manage and Execute User Acceptance Testing (UAT) Develop and execute UAT plans, including defining test scenarios, creating test cases, and managing the overall UAT process to confirm that systems meet user needs.
  • Facilitate UAT sessions with business users, capture feedback, manage test results, and track issues through to resolution.
  • Document and communicate UAT findings, ensuring all requirements are met and sign-off is obtained before project completion.
  • Communicate and Collaborate with Stakeholders Act as a bridge between customers, business users and technical teams, ensuring clear and timely communication throughout the project lifecycle.
  • Facilitate regular project update meetings, communicate status to stakeholders, and provide feedback to development teams on behalf of end-users.
  • Foster positive relationships across departments to ensure project success and user satisfaction.
  • Support Project and Process Management Assist project managers and implementation team in tracking timelines, risks, and dependencies, ensuring all project requirements are on schedule and within scope.
  • Promote the use of project management best practices, utilizing tools like JIRA or Microsoft Project for task tracking, issue management, and project reporting.
  • Engage in continuous improvement initiatives to optimize business analysis and testing processes, documenting lessons learned and identifying process enhancements.

Requirements

  • Bachelor’s degree in Computer Science, Information Systems, Business Administration, or a related field
  • 3+ years of experience as a Technical Solution Specialist or in a similar role, with a focus on technical requirements gathering, data migration, and testing
  • Proven track record in managing User Acceptance Testing (UAT) and working in data migration or integration projects
  • Proficiency in using Microsoft Office tools - Word, Excel, Visio, Project, PowerPoint, and Outlook and Atlassian applications including Jira and Confluence
  • Outstanding grasp of information technology concepts and processes
  • Strong problem-solving abilities and the capability to manage multiple projects simultaneously
  • Ability to be a data driven decision maker that understands how to analyze, visualize, and present complex data
  • Excellent organizational, communication, and leadership skills
  • Ability to travel up to 25%
Benefits
  • Competitive wages
  • Wellness days
  • Community Engagement Committee
  • Flexible workday
  • Health and dental benefits
  • Culture committee

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
technical requirements gatheringdata migrationUser Acceptance Testing (UAT)data analysisdata mappingETLtechnical troubleshootingsystem configurationintegration specificationsbusiness rules
Soft skills
problem-solvingorganizational skillscommunication skillsleadership skillscollaborationstakeholder managementproject managementknowledge sharingrelationship buildingcontinuous improvement