Eulerity

Customer Success Manager

• Manage a group of motivated, eager and high-performing Account Managers as they work directly with our users and corporate clients
• Act as main point of contact, along with Account Managers, for corporate clients from varying brands using our technology to market their businesses
• Drive onboarding new brand clients, shepherding them through the configuration and launch process, exhibiting an ability to consistently communicate our value, and early identification and resolution of risks and obstacles
• Develop and manage processes and initiatives for user adoption, retention and expansion
• Educate clients on digital marketing best practices and how our platform can help them achieve business goals
• Understand client objectives and KPIs, and steward successful use of the Eulerity platform
• Guide Account Managers through the planning, execution and presentation of analytical reviews of marketing performance for brand clients
• Partner with Marketing and Engineering on product feedback, new product features, client communication, among other things

Customer Success Director