Customer Success Manager
Eulerity
full-time
Posted on:
Location Type: Remote
Location: New York • United States
Visit company websiteExplore more
Salary
💰 $60,000 - $70,000 per year
About the role
- Educate users on digital marketing best practices and how our platform can help them achieve business goals
- Act as main point of contact for business owners from varying brands using our technology to market their businesses
- Assist clients with marketing strategy and review performance on channels, including but not limited to Google Adwords (Search), Facebook and Instagram (Social Media), Google Display Network, YouTube, etc.
- Experience collaborating with multi-unit owners and regional managers to build strong relationships, align on strategy, and drive business growth across territories.
- Host onboarding sessions to educate new users how to activate campaigns and use the Eulerity platform
- Understand client objectives and KPIs, and steward successful use of the Eulerity platform
- Interface with clients through emails and phone calls to provide support and platform/marketing expertise
- Work closely with Technical Account Managers to track media placements to ensure delivery in full, proactively analyze campaign metrics and optimize
- Work cross-functionally with internal teams — including Engineering, Product, and Marketing — to resolve client issues, drive campaign success, and ensure a seamless customer experience.
Requirements
- 3+ years of relevant Account Management experience **Preferred: experience with Account Management at a technology company
- Quick learner and ability to manage multiple priorities and projects
- Excellent communication skills with the ability to educate and train clients and users
- Very organized and keen attention to detail
- Strong analytical and creative skills
- Out-of-the-box thinker with problem-solving / consultative approach
- High energy and a teamwork mentality is a must
- Must be proficient with Excel, PowerPoint and Word
- Excellent interpersonal and communication skills in English.
Benefits
- 🩺 Comprehensive benefits
- Medical
- Dental
- Vision
- 🏖️ Unlimited PTO
- 🚅 Commuter benefits
- 📈 401(k) with company match
- Remote
- 😎 Summer Fridays
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
digital marketingmarketing strategycampaign optimizationGoogle AdwordsFacebookInstagramGoogle Display NetworkYouTubeExcelPowerPoint
Soft skills
communication skillsorganizational skillsattention to detailanalytical skillscreative skillsproblem-solvingteamwork mentalityquick learnerability to manage multiple prioritieseducational skills