EUCON - BUNG GmbH

Customer Success Manager

• Analyze customer behavior and optimize product usage
• Onboard new customers
• Develop tailored implementation concepts
• Maintain regular contact with customers to measure customer satisfaction

• Analyze usage of the flagship product 'PartsPool'
• Develop use cases and concepts for tailored implementation together with the customer
• Responsible for onboarding newly acquired customers
• Identify customer needs and translate them into sales and marketing opportunities for the sales team
• Maintain regular contact with customers and determine how customer satisfaction is measured