Own policy enforcement and operations
Develop deep expertise in vertical policies and protocols, manage and report on enforcement activities, and lead implementation when policies, taxonomy, or workflows change
Partner across the business
Drive collaborative projects with Policy, Analytics, Product, Engineering, and Legal — maintaining tight feedback loops and advising on quarterly roadmaps and goals
Lead investigations and escalations
Take point on high-priority cases, coordinate with Legal, Marketing, Comms, and Brand, and rotate on-call to resolve sensitive events as they arise
Surface risks and shape solutions
Spot emerging abuse trends early, conduct data-informed analyses — post-mortems, deep dives — and translate findings into actionable solutions for Product and Engineering partners
Mentor and develop the team
Advise Enforcement Specialists on gray areas, difficult decisions, and their professional growth
Lead a strategic business area
Own one or more focus areas within our Ops vertical — such as policy and workflow expansion, QA and training, process and tooling improvements, or controls and detection
Drive performance and tooling
Monitor operational metrics to meet or exceed KPI and SLA targets, flag anomalies early, and partner with Analytics for reliable reporting
Work with Product and Engineering to sharpen enforcement tools and improve the moderation experience across internal and partner teams

Requirements

5+ years of experience in Trust & Safety, policy enforcement, compliance, or risk at a technology or marketplace company
Managing cross-functional teams and projects from inception to completion
Ability to collaborate remotely and across geographies, with excellent influencing and communication skills
Ability to handle high-stakes situations and manage crisis response effectively
Proficiency in SQL or other data querying tools is a plus
Experience with Trust & Safety tooling and platforms is a plus
Familiarity with legal or regulatory frameworks relevant to marketplace or platform compliance is a plus

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

SQLdata analysispolicy enforcementrisk managementcomplianceproject managementKPI monitoringSLA managementworkflow expansionprocess improvement

Soft Skills

collaborationcommunicationinfluencingcrisis managementmentoringleadershipproblem-solvinganalytical thinkingteam developmentstrategic thinking