Partner with operations leaders and product managers within our Customer Support operations & product teams; combine support and Etsy user behavioral data to shed light on opportunities for improving effectiveness
Identify impactful metrics to understand the performance of your partner teams, and ingrain these metrics into day-to-day decision-making
Lead proactive analyses to uncover opportunities, help teams set strong hypotheses, and deliver robust analysis
Partner with product, engineering, design teams; use behavioral and transactional data to shed light on our users and our support product experience
Lead experimentation, help teams set strong hypotheses, and deliver robust analysis of experiment results

Requirements

2+ years of proven success as a data scientist or analyst focused on supporting product teams
Successful track record of distilling highly complex problems into narratives that are concise, action focused, and memorable
High proficiency with SQL
Strong grasp of advanced statistical concepts (hypothesis testing, statistical power, time series), statistical scripting languages (e.g. Python, R)
Ability to communicate insights to senior executives verbally, visually, and in writing
Curious mentality to drive creative problem-solving and business impact
A trust in and commitment to Etsy’s vision, mission and values

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

data analysisSQLPythonRhypothesis testingstatistical powertime series analysisdata visualizationexperimentationmetrics identification

Soft Skills

communicationproblem-solvingcollaborationanalytical thinkingnarrative developmentcreativitycuriositydecision-makingleadershipadaptability