Eteg

Full-stack Engineer

• Technically lead development teams, serving as a reference for architecture and software engineering decisions.
• Define scalable, secure, and resilient architectures aligned with business objectives.
• Ensure the technical quality of deliveries through code reviews, definition of standards, and best practices.
• Identify technical risks and drive mitigation plans.
• Manage and prioritize initiatives to reduce technical debt.
• Support developers in investigating complex issues, fostering autonomy and critical thinking.
• Disseminate technical knowledge through mentoring, feedback, and sharing best practices.
• Develop the team technically through code reviews, individual development plans (IDPs), continuous feedback, and one-on-one follow-ups.
• Conduct 1:1 meetings, supporting professionals' development.
• Work in partnership with the Delivery Lead to allocate staff across projects.
• Participate in strategic technical definitions with stakeholders.
• Support pre-sales initiatives by contributing estimates, solution definitions, and technical presentations when needed.
• Take part in recruitment processes, performance evaluations, and decisions related to team development.
• Promote a collaborative environment, encouraging knowledge sharing, continuous improvement, and technical excellence.

Tech Lead

Business Analyst

• Realizar a implantação do ecossistema Zendesk (seus produtos e apoio consultivo nas integrações de sistemas).
• Compreender os processos atuais dos clientes e traduzir suas necessidades em fluxos, regras de negócio e soluções aderentes às melhores práticas de Atendimento e CX.
• Aplicar treinamentos práticos sobre as soluções implementadas, promovendo a autonomia dos usuários e clientes.
• Prestar suporte técnico-funcional em ambiente pós-implantação, garantindo a evolução contínua da solução.
• Levantar e documentar requisitos de negócio que envolvam o time de desenvolvimento/técnico, acompanhando a execução das entregas.
• Organizar e gerenciar o board de demandas dos projetos, assegurando visibilidade, controle de prazos e prioridades.
• Conduzir reuniões estratégicas e táticas com clientes, promovendo uma comunicação eficaz entre todas as partes envolvidas.

Tech Lead

Analista de Negócios