Explore more
About the role
- Execute and maintain the IT roadmap and operating plan defined in partnership with the VP of IT and Security, ensuring alignment with Esusu’s business, security, and compliance objectives.
- Responsible for Systems integrations and configuration of all applications, and support all operational IT tasks across teams
- Build and lead a high-performing IT operations team, including IT Operations Specialists (e.g., Abegail) and external partners (e.g., Digiss).
- Establish and track IT KPIs (service levels, asset coverage, incident volume, time-to-resolution, etc.).
- Serve as the operational IT point of contact for senior leadership, People & Culture, Finance, and department heads, with the VP of IT and Security as the primary executive point of contact for Esusu.
- Own end-user computing: device lifecycle (procurement, imaging, deployment, inventory, recovery), MDM/EDR configuration, and standard baselines.
- Oversee service desk processes (incident, request, problem, change), ensuring timely, high-quality support for a global, remote workforce.
- Administer and standardize core SaaS platforms (e.g., Okta, Google Workspace, Slack, Atlassian, Zoom, HRIS, financial systems), working with system owners on access and configuration.
- Maintain and continuously improve IT runbooks, SOPs, and knowledge base content.
- Partner with the VP of IT & Security and Information Security to operationalize security controls across IT (MDM, DLP, endpoint hardening, vulnerability remediation, least privilege, etc.).
- Ensure IT processes support SOC 2, ISO 27001, and other regulatory/compliance requirements, including evidence generation and control execution.
- Lead or support access management processes: provisioning/deprovisioning, role-based access definitions, periodic access reviews, and break-glass access procedures.
- Ensure IT alignment with BCP/DR plans and support execution during incidents (e.g., device loss, outages, workspace disruptions).
- Own day-to-day IT relationship with Digiss and other IT vendors (hardware, MDM, EDR, collaboration tools, MSPs, etc.).
- Define and monitor SLAs and escalation paths for IT vendors; lead quarterly business reviews as needed.
- Implement and maintain IT governance practices: change management, configuration management, asset management, and standard builds.
- Support risk assessments and remediation plans for IT systems, including tracking and driving closure of findings from internal/external audits and penetration tests.
- Own or co-own IT-related policies and standards (e.g., Device, Access Management, Acceptable Use, Collaboration Tools), in partnership with Information Security and Risk.
Requirements
- 5+ years of progressive experience in IT operations and/or infrastructure in a high-growth, cloud-native environment.
- 3+ years of people leadership experience managing IT teams and/or MSPs.
- Demonstrated ownership of IT service delivery for a distributed or remote-first workforce.
- Hands-on experience with modern SaaS-first IT stacks, such as:
- Identity & SSO
- Collaboration
- Endpoint management: MDM, EDR, patching tools
- Ticketing/ITSM systems
- Strong understanding of security and compliance frameworks (SOC 2, ISO 27001, NIST-aligned controls) and how IT processes support them.
- Proven ability to manage vendors/MSPs, negotiate SLAs, and hold partners accountable.
- Excellent communication skills; able to translate technical constraints into clear options and trade-offs for non-technical stakeholders.
Benefits
- 💵Competitive Salary – Aligned with your experience and the PH market, administered through our Employer of Record (EOR)
- ✅ Remote first work environment - Where we trust you to get your work done. Core availability expected during Eastern Time (8AM–5PM EST).
- 🌴Generous PTO – Enjoy a generous paid time off policy of 12 vacation days, 12 sick leaves, and 1 birthday leave, plus a 5-day work anniversary leave (available after your first year).
- 🩺Premium Health Coverage – Comprehensive HMO via iCare
- 🏦 Government-Mandated Benefits – Includes SSS, PAGIBIG, PhilHealth, 13th Month Pay, Night Differential, Overtime, and Holiday Pay
- 💻 Work Tools Provided – Laptop and essential work equipment included
- 🫱🏾🫲🏽In person and virtual team get togethers - To connect with your fellow Esusu colleagues.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
IT operationsinfrastructure managementsystems integrationend-user computingMDMEDRIT service deliveryticketing systemssecurity controlsrisk assessments
Soft Skills
people leadershipcommunicationvendor managementnegotiationteam buildingproblem-solvingstakeholder managementstrategic planningcollaborationadaptability
Certifications
SOC 2ISO 27001NIST-aligned controls