Esusu

Customer Success Manager

• Partner with Account Executives and Account Managers to build growth strategies for your book of business, working collaboratively to secure successful renewals and expansions.
• Work with collaborative teams to ensure speed and efficiency in onboarding and adoption of Esusu services to your clients.
• Develop customized success plans and partner with our internal client management team to accelerate adoption and provide clients with a path to achieve their goals.
• Develop relationships with property managers to understand their business needs and how Esusu provides value in driving key outcomes.
• Leverage Esusu product expertise along with client use case knowledge to proactively identify growth opportunities and establish a client feedback loop.
• Monitor account health through business reviews and account planning.
• Provide ongoing education on Esusu’s suite of services and Financial Literacy topics to property managers and residents.
• Actively contribute to team and cross-functional continuous improvement initiatives.

Product Marketing

• Clear, compelling positioning and messaging for key Esusu products and features, tailored to priority segments (e.g., real estate partners, financial institutions, employers, and renters).
• GTM plans and launch playbooks for new products, features, and campaigns, including objectives, target audiences, key messages, channels, and success metrics.
• Sales and customer-facing enablement materials such as one-pagers, pitch decks, product overviews, FAQs, and talk tracks that help teams sell and support with confidence.
• Market and competitive insights synthesized into concise summaries that inform product strategy, pricing/packaging discussions, and messaging.
• Partner collaboration with Lifecycle, Content, and Demand Generation to ensure product narratives are reflected consistently across web, email, campaigns, and in-product surfaces where relevant.
• Simple performance views and feedback loops for launches and GTM motions (e.g., win/loss insights, asset usage, and basic funnel metrics) to inform iteration and improvement.
• Structured documentation of product narratives, use cases, and value props in shared sources of truth so cross-functional teams stay aligned.

Product Marketer, Global

Content Marketing Manager

• You will own the creation of a steady pipeline of high-quality, on-brand content across formats—blog posts, web pages, landing pages, one-pagers, email and lifecycle copy, sales enablement materials, decks, and social content.
• You will draft and refine campaign-ready copy for product launches, GTM initiatives, and ongoing nurture programs that support both B2B client acquisition and renter engagement.
• Clear, structured storytelling for case studies, customer stories, and data-driven narratives that highlight Esusu’s impact and outcomes.
• Content revisions and optimization of existing assets to improve clarity, conversion, and consistency with updated positioning and brand guidelines.
• Basic content SEO best practices (e.g., thoughtful headings, keyword-aware phrasing, meta descriptions) to support organic discovery and performance.
• Close collaboration with Marketing, Product Marketing, Lifecycle, Design, Sales, and Account Management to gather inputs, refine messaging, and route content for timely review and approval.
• You will manage organized content workflows—using our project management and documentation tools—so stakeholders know what’s in progress, what’s blocked, and what’s shipped.

Content Marketer

Marketing

• You will support campaign execution support across email, social, website, and paid channels—from brief to launch to reporting—ensuring campaigns ship on time and on brand.
• You will own day-to-day marketing operations such as updating website content, coordinating asset requests, managing basic list pulls, assisting our Lifecycle Marketing and Marketing Ops managers, and keeping project trackers up to date.
• Clear, concise marketing materials such as one-pagers, landing pages, nurture emails, and social copy tailored to renter, partner, and B2B audiences.
• Partner and event support, including coordinating deliverables (logos, copy, assets), tracking timelines, and helping measure basic ROI on key initiatives.
• Collaboration with cross-functional teams (Sales, Account Management, Product, and Design) to gather inputs, route approvals, and ensure stakeholders have what they need.
• You will prepare basic performance reporting on key campaigns and channels, helping the team understand what’s working and where to optimize next, ensuring reports are up-to-date and well-organized, and helping flag any potential issues as they arise.

Marketing Generalist

Product Manager

• Own the EIS product backlog and ensure it reflects the highest-impact work for the business.
• Define and document product requirements and feature specs that enable fast, focused engineering execution.
• Make ongoing prioritization decisions across features, technical debt, experiments, and operational work.
• QA new features prior to release to ensure quality, correctness, and customer readiness.
• Act as the primary source of clarity for engineers by removing ambiguity and unblocking progress.
• Analyze product performance and drive continuous improvement through data-informed decisions.
• Partner with EIS leadership to define product direction and maintain a clear, pragmatic roadmap.
• Conduct customer, market, and competitive research to inform new product initiatives.
• Translate business problems into concrete product opportunities and experiments.
• Evaluate tradeoffs across speed, scope, and impact to drive meaningful outcomes.
• Serve as the connective tissue between engineering, leadership, and customer-facing teams.
• Support sales and go-to-market efforts with product context, prioritization input, and feedback loops.
• Ensure internal teams are well-positioned to support new feature launches.
• Lead exploration and negotiation of key vendor relationships that support the EIS product strategy.

Product Manager, Esusu Identity Services

Manager

• Own the end-to-end consumer business, including vision, strategy, execution, and performance.
• Set and manage P&amp;L, unit economics, and long-term growth strategy for consumer products.
• Define success metrics across acquisition, engagement, performance, retention, and revenue.
• Drive growth while balancing compliance, risk, and scalability.
• Lead the roadmap for consumer-facing products, including payments, checkout, wallets, lending, and post-purchase experiences.
• Champion simple, transparent, and trust-first consumer design.
• Partner cross-functionally to deliver scalable solutions while driving core KPIs.
• Make high-quality tradeoffs between speed, reliability, cost, and regulatory requirements with a maniacal focus on growth.
• Leverage AI to deliver value, increase productivity, and drive delightful consumer experiences.
• Own core payment flows (auth, settlement, funding, reconciliation, disputes, refunds).
• Drive strategy across payment methods (cards, ACH, wallets, BNPL, alternative rails).
• Manage relationships with payment processors, networks, issuing banks, and strategic partners.
• Lead initiatives to improve approval rates, reduce fraud, optimize costs, and increase reliability.
• Partner with Marketing and Growth teams to drive consumer acquisition and engagement.
• Optimize onboarding, checkout conversion, and repeat usage through experimentation and data.
• Identify and launch new consumer use cases, verticals, or geographies.
• Build and lead a high-performing leadership team, including hiring, performance management, and creating leverage.
• Set a strong culture of ownership, accountability, and consumer obsession.
• Act as a senior leader across the company, influencing strategy beyond the consumer org.
• Operate as a trusted thought partner to the Co-CEOs and the senior leadership team.

Customer Success Manager

Product Marketer, Global

Content Marketer

Marketing Generalist

Product Manager, Esusu Identity Services

General Manager – Head of Consumer & Payments