Account Manager – North American & International
Estes Forwarding Worldwide
full-time
Posted on:
Location Type: Remote
Location: Texas • United States
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Salary
💰 $57,000 - $60,000 per year
About the role
- Accountable for day-to-day relationship with Clients and Global Managers
- Establishing and maintaining positive, productive customer relations
- Managing daily resolution of issues
- Collaborating with North American Operations and Sales management
- Coordinating support for clients and directing client strategies
- Reporting on client relationships and managing on-boarding of new client accounts
- Ensuring a consistently high level of service, quality, and client satisfaction
- Developing and maintaining strong, long-term client relationships
- Researching and providing solutions for identified issues
- Monitoring carrier delays and advising management for consistent deliveries
Requirements
- Minimum of a Bachelor’s Degree (or equivalent)
- Minimum of 2-3 years industry experience preferred
- Ability to read and interpret complex business and/or technical documents
- Ability to write comprehensive reports and detailed business correspondence
- Ability to work with managers or directors and communicate ambiguous concepts
- Ability to present to groups across the organization
- Intermediate proficiency in Microsoft Office and job-specific applications
- Demonstrated knowledge of sales concepts, methods, and techniques
- Strong interpersonal skills and consulting presentation skills
- Cognizant of domestic and international regulatory compliance laws and regulations related to the supply chain and transportation industry
- Must pass a pre-employment drug screen and criminal history background check
Benefits
- Paid vacation, sick time, and holidays
- 401(k) plan with company match
- Medical, dental, and vision insurance
- Short- and long-term disability plans
- Life and accidental death & dismemberment insurance
- Job referral bonus program
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Bachelor's Degreereport writingbusiness correspondencesales conceptssales methodssales techniquesregulatory compliancesupply chaintransportation industry
Soft skills
interpersonal skillsconsulting presentation skillscommunicationproblem-solvingrelationship managementclient satisfactioncollaborationissue resolutioncustomer relationsstrategic direction