Customer Success Analyst
Establishment Labs
full-time
Posted on:
Location Type: Hybrid
Location: Wommelgem • Belgium
Visit company websiteExplore more
About the role
- Provide exceptional customer service based on the company’s mission and vision, quality policy and product knowledge
- Processing orders accurately and timely
- Replenishing stock based on incoming orders
- Complaint resolution
- Coordinating and verifying shipping of packages and the return of units in line with the Terms and Conditions
- Process sales orders;
- Track orders and investigate issues.
- Process and report invoices for payment and credit notes for returns.
- Respond to inquiries from customers regarding status of sales orders.
- Follow up backorders and offer replacements to customers.
- Coordinate pick-ups with customers and logistics providers.
- Process and edit orders received from customers and resolve any discrepancies.
- Collaborate with Supply Chain and freight forwarders to ensure orders ship timely and appropriately to customers.
- Partner with Commercial Department and other Customer Success members to meet and exceed customer and internal expectations by listening to their needs, communicating regularly with each stakeholder, and identifying areas of improvement.
- Assess multiple tasks, and develop plans to complete them in a logical and efficient manner
Requirements
- English, French and Dutch required at professional level
- S4 knowledge
- Knowledge of supplies, equipment, and/or services ordering and inventory control
- Exceptional attention to detail
- Database management skills
- Ability to prepare routine administrative paperwork
- Ability to maintain a consistent high level of attention to detail
- Minimum of 2-years of Customer Success experience
- Proficiency in MS Office tools (Outlook, Excel, Word)
- Knowledge of SAP is a plus.
- Ability to develop, strengthen, and maintain partnerships with others inside or outside the organization who can provide information, assistance, and support.
Benefits
- Full company benefits package
- Interesting & competitive compensation plan
- Hybrid work
- Birthday day off
- Working for a thriving multinational that is financially very healthy & growing fast
- Working in an international environment with different cultures
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
S4 knowledgedatabase managementinventory controlcustomer success experienceorder processingcomplaint resolutioninvoice processingorder trackingshipping coordinationbackorder management
Soft Skills
exceptional attention to detailcommunicationcollaborationproblem-solvingorganizational skillscustomer servicepartnership developmentlogical planningstakeholder engagementadaptability