Customer Care Representative
Establishment Labs
full-time
Posted on:
Location Type: Office
Location: Austin • Texas • United States
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About the role
- Provide world-class customer service to Medical Devices customers and Field Sales Agents
- Handle inbound calls and all electronic inquiries via email, e-fax, and web orders
- Process requests including orders, returns, product pricing inquiries, and account questions
- Create and maintain cases in Salesforce for all service-related activities
- Communicate with internal counterparts across the organization
Requirements
- Minimum of 3-5 years Customer Service experience (preferably in the medical device or pharmaceutical industry)
- Proficiency in MS Office tools (Outlook, Excel, Word)
- Experience or Proficiency in Salesforce and SAP strongly recommended
- Excellent oral and written English communication skills are required
- High School Diploma
- Associate degree or Bachelor’s degree preferred
Benefits
- Health insurance
- 401(k)
- Paid time off
- Flexible work arrangements
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer serviceSalesforceSAPMS OfficeExcelWordOutlook
Soft Skills
oral communicationwritten communication
Certifications
High School DiplomaAssociate degreeBachelor’s degree