Key Account Manager
Establishment Labs
full-time
Posted on:
Location Type: Remote
Location: Italy
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Tech Stack
About the role
- Maximizing sales and profit through the sale of implants and related products and solutions against the agreed sales plan.
- Conduct operations of the sales role in line with internal procedure as well as external regulatory guidelines.
- Strong understanding of the operation of our products, features and benefits.
- You must have an understanding of the market and the competition so that you can explain how our products are superior.
- Assist in the build and development of our brand locally, in line with the global marketing strategy
- Communication with Supply Chain for the correct supply of promotional materials.
- Tracking pending orders and offering substitutions to customers.
- Review together with customer Care orders received from customers and resolve any discrepancies.
- Communicate to Customer Care any special conditions of an order or a customer so that it can process orders in accordance with our terms and conditions of payment and orders are sent in a timely and appropriate manner to customers.
- Work closely with Marketing to meet and exceed internal and customer expectations.
- Report field visit accurately working on providing insights to the territory manager in order to get orientations
- Segment his customers in several categories with very detailed information
- Point of contact of his customers when it comes to providing the best possible service for any kind of issues the surgeon might have
- Be a business partner for his customer to help him grow his activity and revenue
- Go in the operating room with customers to create strong relationship, understand their needs and providing helpful advice when using our products.
Requirements
- Minimum 5 years of experience in the area of Sales in medical devices
- Minimum 4 years of experience working with plastic surgeons in public and private sector
- Native Italian and Professional English languages
- Ability to work on field and travel around Lazio region
- Ability to develop, maintain and strengthen relationships with other people both inside or outside the organization
- Ability to work with CRM
- Used to work with reports of field visit, segmentation and sales force effectiveness KPIs
- Strong presentation skills
- Problem solving mentality and proactively addresses work-related problems.
- Being dynamic, structured and persistent.
- Capable of being influential, courteous and have good discussion making skills.
- Ability to work in team.
- Strong verbal, written and listening communications skills
- Strong ability to follow up and execute
- Sense of priority and good organizational skills
- Customer Service oriented person
- Ability to sell but also to offer business solutions to his customers.
Benefits
- Interesting & competitive compensation plan
- Meal Vouchers
- Pension scheme
- Health insurance and Life insurance
- 28 days of annual vacation
- Birthday day off
- Health & Wellbeing; reimbursement of up to 400 EUR per year for health & wellbeing activities
- A lot of autonomy & freedom
- Employee assistance program (EAP) this service offers you and your family support with any work or personal issue, including short-term professional counselling and connecting you to local resources to help you manage emotional, practical or physical needs.
- Working for a thriving multinational that is financially very healthy & growing fast
- Working in an international environment with different cultures
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
salesmedical devicesCRMfield visit reportingsegmentationsales force effectiveness KPIspresentation skillsproblem solvingcustomer servicebusiness solutions
Soft Skills
relationship buildingcommunicationteamworkinfluentialcourteousorganizational skillsdynamicstructuredpersistentfollow up