Essex Police

Scrum Master

• Manage a portfolio of IT suppliers, ensuring services are delivered in line with agreed SLAs, KPIs and contractual obligations.
• Monitor and analyse supplier performance, service trends and incidents, taking action to address underperformance and drive improvement.
• Lead and facilitate regular supplier service review meetings, producing performance reports and tracking actions through to completion.
• Maintain accurate records of contracts, supplier details and service information within the service management tool (e.g. Hornbill).
• Oversee a portfolio of contract renewals, extensions and terminations, ensuring continuity of service.
• Work closely with Procurement, Finance and business stakeholders to ensure contracts are compliant, deliver value for money and follow appropriate routes to market.
• Raise and manage purchase orders, ensuring invoices and payments are processed accurately.
• Drive continuous service improvement by identifying trends, lessons learned and opportunities to optimise supplier performance.

Senior Service Delivery Analyst – Home Based Agile Worker

Analyst

• Support the delivery of high-quality performance analysis, reporting, and insight
• Produce standardised reports and charts using analytical tools
• Work on projects under the guidance of Performance Analysts
• Develop an understanding of analytics context, tools and techniques
• Ensure accuracy and quality of data and analysis
• Develop and maintain dashboards and reporting products using tools like Power BI

Senior Service Delivery Analyst – Home Based Agile Worker

Assistant Performance Analyst