Inside Sales Representative, Veterinary – Pacific Northwest Territory
Esri
full-time
Posted on:
Location Type: Remote
Location: Alaska • Arizona • United States
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About the role
- Under the direction of the Veterinary Sales Manager, the Inside Sales Representative - Veterinary will be responsible for driving sales in their respective territory.
- Provide product information to customers and utilize the company selling process to close the sale.
- Responsible for developing new leads and communicating with current customers through needs analysis ensuring a smooth sales process.
- Goals will be achieved through reaching the required number of outbound calls, emails, and other designated touch points daily to engage with qualified leads, existing accounts, and new customers.
- Territory Pacific Northwest Territory includes the states of OR, WA, AK, CA, NV, AZ, HI, CO, NM, KS, UT. Candidates must live within their territory.
- Develop professional sales relationships with licensed veterinarians, practice managers and vet techs via phone and email.
- Manage large volume of inbound and outbound calls and emails daily to support customers.
- Process customer orders via phone/email.
- Utilize professional communication skills with external customers and internal departments.
- Convert pre-qualified leads and generate new business with existing customers.
- Promote excellence by providing superior service to customers.
- Handle customer inquiries (product questions, costs, shipping/tracking, etc.) as they occur.
- Assist field sales organization on sales related activities as needed.
- Maintain a database of customers and leads; log and record all communication and opportunities in CRM tool.
- Organize and prioritize customer follow up calls.
Requirements
- Degree in Sales or Marketing preferred, or equivalent work experience in related field
- 2+ years of experience in inside sales, account management, or customer support
- 5+ years of experience working in a veterinary clinic or in the animal health market for either a manufacturer or distributor
- Experience with consultative phone sales, presenting product information, prospecting, and cold calling preferred
- Experience using Customer Relationship Management (CRM) software is a plus
- Excellent communication skills both verbal and written
- Results driven individual with strong desire to succeed, high energy, self-starter
- Strong commitment to customer service and product descriptive skills
- Strong organizational and time management skills
- Adaptable, professional, courteous, and motivated
- Knowledge of commonly used terms in the animal health and pet industries
- Ability to multitask and work in a fast and changing environment
- Must work well individually and as a member of a team
- Willingness to learn new skills and actively participate in professional development
- Proficiency in Microsoft Office (Word, Excel, PowerPoint) and an ability to effectively use sales and marketing software & CRM
- Strong internet research skills required
Benefits
- Competitive salary and annual incentive program
- Comprehensive health care and flexible benefit plan, including pet insurance
- Company-matched 401(k) plan
- Profit sharing plan
- $450 monthly Standard Process supplement allowance
- Paid vacation and holiday time
- Phone reimbursement
- Educational assistance
- Access to Life Coaches
- Company hosted outings and events
- Strong community involvement
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
inside salesaccount managementcustomer supportconsultative phone salesprospectingcold callingcustomer relationship management (CRM)sales processproduct information presentationorder processing
Soft Skills
communication skillsresults drivencustomer serviceorganizational skillstime managementadaptabilityprofessionalismcourtesymotivationteamwork
Certifications
degree in Salesdegree in Marketing