Esri

Patient Care Representative, Bilingual, Weekends Only

Esri

part-time

Posted on:

Location Type: Remote

Location: Florida • Ohio • United States

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Job Level

Junior

Tech Stack

Cloud

About the role

  • Handle inbound and outbound calls for healthcare clients
  • Schedule and reschedule appointments, verify patient information
  • Provide assistance based on client protocols
  • Ensure HIPAA compliance and maintain a high standard of customer service
  • Document all call activity accurately in the designated system(s)
  • Meet or exceed performance metrics such as call quality, average handle time (AHT), adherence, and patient satisfaction/CSAT

Requirements

  • High school diploma or equivalent
  • 1+ years of call center or customer service experience (healthcare experience a plus)
  • Strong verbal and written communication; active listening and empathy under pressure
  • Ability to multitask, stay organized, and work in a fast-paced environment
  • Proficiency with telephony systems; experience with Genesys Cloud CX (Web Agent) strongly preferred
  • Familiarity with call center technologies, EHR/EMR software, and Microsoft Office/Google Workspace
  • Bilingual (Spanish/English or other languages) preferred
  • Knowledge of medical terminology or insurance verification is a plus
  • Reliable attendance, accountability, and openness to feedback and coaching.
Benefits
  • Professional remote work environment requiring flexibility and adaptability
  • Distinction for maintaining a high standard of customer service
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
call center experiencecustomer service experiencetelephony systems proficiencyEHR software familiarityEMR software familiarityMicrosoft Office proficiencyGoogle Workspace proficiencymedical terminology knowledgeinsurance verification knowledgeperformance metrics adherence
Soft Skills
verbal communicationwritten communicationactive listeningempathymultitaskingorganizational skillsability to work under pressurereliabilityaccountabilityopenness to feedback
Certifications
high school diploma or equivalent